Sep 19, 2008 22:14
Is there any other industry out there besides gyms whose entire business model is based on locking customers into a lengthy contract, hoping that they won't actually make enough use of the product to get their money's worth?
Oh wait... that describes ISPs, cable TV providers, cell phone companies... is it any wonder all of these industries have a second thing in common: a reputation for lousy customer service? I think not!
rant