I acquired a LOT of BPAL in 2008 while down for the count due to back issues. I've not gotten to even try most of it, but it now needs to find new homes. I'm a graduate student with an unpaid internship, and the husband's job just went to half time. We're both looking for jobs now so we can pay our bills. My loss is your gain, as I have some
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My paypal rant:
The site is poorly designed (it's unintuitive, it's difficult or impossible to find, change and view information, etc) , has virtually no user-controlled options (for changing the way one receives emails, in particular), the site runs more slowly than any site I regularly use (i.e. pages often take so long to load - or simply time out completely - that I have to log in again, and btw, PP has the slowest login process I've ever encountered), the customer service personnel are usually useless (friendly, but they know nothing and are mostly powerless to respond to my needs) and the fees charged are exorbitant. PP impairs my efficiency and frustrates me to the point of tears on a daily basis and if there were another alternative online service available, I'd switch in a heartbeat. PP epitomises bad design, uninformed and impotent customer service, and capitalism gone wrong (i.e. huge corporations abusing their power and effective monopoly to rape their customers financially while neglecting the actual quality of the services they provided [I edited this to be less ranty in the actual submitted comment]).
I was told my issue could not be resolved and that there were no plans to resolve it. But really, I shouldn't have even had to call in. There should be an (obviously displayed) option (or set of options) determining the format of the 'payment received' emails that paypal sends out. As a client, I deserve that basic functionality and it's mind-blowing that such a simple feature ISN'T available. Why would I want 'service@paypal.com' as the return address instead of the email address of the actual buyer/payer?
I'm also offended and annoyed that the email format was changed without warning or consulting the actual users, to a much inferior format both visually and functionally. The new format creates much more work for me and I've spoken to dozens of other people who feel just as frustrated, upset, and stymied. People use paypal to increase their efficiency, but the new email format greatly decreases it!
And that is a very good point about the wrinkles! I hope all the laughing I do compensates a bit.
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