get with it people!
I have a this manager.. and she's not only incompetent technology-wise, she downright hates it. She's a hair away from thinking that the internet is a fad. That's how bad it is. I don't get it. She's very business savvy, but doesn't like email! Ugh.
Anyways, I don't get those types of people. I mean, technological advancement is just awesome... it's a given. Like when guns and rifles were made. People didn't just say "Oh... I like the bow-and-arrow better"
Yeah, so I had a customer the other day. Big guy; right up Josh's alley. And he was looking for martial arts books. I showed him the section. And usually after this, I just wait until the person says thank you or something so I can go about my business without seeming rude leaving him. Anywho, he doesn't. So I'm standing there, just to prod him with questions so he would tell me he's okay looking by himself (it's called customer service = annoying people in a polite way, till they leave you alone) Sighs. Then he wants to look up stuff on the computer. So I look up stuff for him. He looks at the screen... like forever. I flip to the next page of books. No reaction. OMG, I'm in hell! Then he just looks puzzled. I ask him if there's anything else I can help him find. He says he's looking for atlases.
Ok. I show him the atlases... then he says he's looking for other types of atlases. Huh? Road atlases? no. Ummmm....
Then he says "Martial Art Atlases"
???
I guess you can stretch the meaning of that word so it can pertain to that... right? Then he asks me to look in the computer. I do. Nothing comes up. Ugh. Then finally I manage to sneak away while he looks at the same page for 10 minutes. "Oh.. yea.. they need me at the information desk. I'll just leave you to search. See ya" I said almost running away.
A couple minutes later, he finds me on the other side of the store. I almost said "shit!" when I saw him. He gestures me to follow him back to the computer. He asks me how to change the page. I show him... not a huge twist that someone doesn't know exactly how to maneuver Borders Book Sleuth even though it has brightly colored buttons, an infant could figure it out. Anyways, usually it takes a few seconds and a customer is just as an expert as I am. But it doesn't take a few seconds...
I stood there with him for over an hour.
REALLY.
So.
He didn't know how to use a mouse.
and later he asks me if I can print out a list of all the encyclopedias.
I wanted to punch him in the face.
Anyways, I don't get those types of people. I mean, technological advancement is just awesome... it's a given. Like when guns and rifles were made. People didn't just say "Oh... I like the bow-and-arrow better"
Yeah, so I had a customer the other day. Big guy; right up Josh's alley. And he was looking for martial arts books. I showed him the section. And usually after this, I just wait until the person says thank you or something so I can go about my business without seeming rude leaving him. Anywho, he doesn't. So I'm standing there, just to prod him with questions so he would tell me he's okay looking by himself (it's called customer service = annoying people in a polite way, till they leave you alone) Sighs. Then he wants to look up stuff on the computer. So I look up stuff for him. He looks at the screen... like forever. I flip to the next page of books. No reaction. OMG, I'm in hell! Then he just looks puzzled. I ask him if there's anything else I can help him find. He says he's looking for atlases.
Ok. I show him the atlases... then he says he's looking for other types of atlases. Huh? Road atlases? no. Ummmm....
Then he says "Martial Art Atlases"
???
I guess you can stretch the meaning of that word so it can pertain to that... right? Then he asks me to look in the computer. I do. Nothing comes up. Ugh. Then finally I manage to sneak away while he looks at the same page for 10 minutes. "Oh.. yea.. they need me at the information desk. I'll just leave you to search. See ya" I said almost running away.
A couple minutes later, he finds me on the other side of the store. I almost said "shit!" when I saw him. He gestures me to follow him back to the computer. He asks me how to change the page. I show him... not a huge twist that someone doesn't know exactly how to maneuver Borders Book Sleuth even though it has brightly colored buttons, an infant could figure it out. Anyways, usually it takes a few seconds and a customer is just as an expert as I am. But it doesn't take a few seconds...
I stood there with him for over an hour.
REALLY.
So.
He didn't know how to use a mouse.
and later he asks me if I can print out a list of all the encyclopedias.
I wanted to punch him in the face.