Fatal System Error
Question/Problem: Fatal System Error, Blue Screen of Doom, etc. Won't boot up Vista anymore.
Operating System, Version and Service Pack: Windows Vista Home Premium 64 bit, pretty sure it's SP2 but have no way of checking right now.
Web Browser and Version: Firefox 3.something.
Your level of experience: Beginner to Intermediate?
When did the problem start? Has it been going on constantly since then? Problem started yesterday; got a sudden hang-up while net browsing and a blue screen telling me the computer needed to restart. Tried that, but the computer just crashes on start-up again.
Any steps you've taken to troubleshoot?
Have tried all of the following:
- Booting up in safe mode (any version, doesn't work) --> crashes right after "crcdisk.sys" loads.
- "Startup repair" --> same error as originally.
- Boot normally --> nothing, just a never-ending black screen.
- Booting up "last known working configuration," doesn't work.
- Booting from a Vista disk (got both from the 'net because Acer didn't provide me with one), didn't work. (I get all the way to the windows logo and the blue bar running back and forth across the screen, then the screen turns black. After a while a mouse curser appears, but nothing else.)
Only thing that has worked so far is booting up Ubuntu (from a disk, it's not installed), but it won't let me access the windows files from there (I get an error*).
If you are receiving an error message, please include the entire text of the message:
Stop: c000021a {Fatal System Error}
The Verification of a KnownDLL failed. System process terminated unexpectedly with a status of 0x0000221 (0x006d6ed0 0x0000000). The system has been shut down.
Error message when trying to view windows files in Ubuntu:
Unable to mount ACER
Error mounting: mount exited with exit code 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows then reboot into Windows twie. The usage of the /f parameter is very important! If the device is a SoftRAID/FakeRAID then first activate it and mount a different device under teh /dev/mapper/directory, (e.g. /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation for more details.
The fact that Ubuntu works leads me to believe it's a software issue, not a hardware one, although if somebody told me I'd been overclocking I wouldn't be entirely surprised. Other places seem to suggest that a virus gets a hold of certain key windows files and overwrites them, which also wouldn't surprise me giving my downloading habits and that I was running an expired antivirus.
EDIT: Hmm. Maybe it is hardware failure? But why does Ubuntu work then? :/ God I'm so confused, and I want to run a chkdsk but honestly don't know how to go about that.
Operating System, Version and Service Pack: Windows Vista Home Premium 64 bit, pretty sure it's SP2 but have no way of checking right now.
Web Browser and Version: Firefox 3.something.
Your level of experience: Beginner to Intermediate?
When did the problem start? Has it been going on constantly since then? Problem started yesterday; got a sudden hang-up while net browsing and a blue screen telling me the computer needed to restart. Tried that, but the computer just crashes on start-up again.
Any steps you've taken to troubleshoot?
Have tried all of the following:
- Booting up in safe mode (any version, doesn't work) --> crashes right after "crcdisk.sys" loads.
- "Startup repair" --> same error as originally.
- Boot normally --> nothing, just a never-ending black screen.
- Booting up "last known working configuration," doesn't work.
- Booting from a Vista disk (got both from the 'net because Acer didn't provide me with one), didn't work. (I get all the way to the windows logo and the blue bar running back and forth across the screen, then the screen turns black. After a while a mouse curser appears, but nothing else.)
Only thing that has worked so far is booting up Ubuntu (from a disk, it's not installed), but it won't let me access the windows files from there (I get an error*).
If you are receiving an error message, please include the entire text of the message:
Stop: c000021a {Fatal System Error}
The Verification of a KnownDLL failed. System process terminated unexpectedly with a status of 0x0000221 (0x006d6ed0 0x0000000). The system has been shut down.
Error message when trying to view windows files in Ubuntu:
Unable to mount ACER
Error mounting: mount exited with exit code 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows then reboot into Windows twie. The usage of the /f parameter is very important! If the device is a SoftRAID/FakeRAID then first activate it and mount a different device under teh /dev/mapper/directory, (e.g. /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation for more details.
The fact that Ubuntu works leads me to believe it's a software issue, not a hardware one, although if somebody told me I'd been overclocking I wouldn't be entirely surprised. Other places seem to suggest that a virus gets a hold of certain key windows files and overwrites them, which also wouldn't surprise me giving my downloading habits and that I was running an expired antivirus.
EDIT: Hmm. Maybe it is hardware failure? But why does Ubuntu work then? :/ God I'm so confused, and I want to run a chkdsk but honestly don't know how to go about that.