From a local friend
Austin Job Posting - national domestic violence hotline
I work with the National domestic violence Hotline, and we are looking high and low for folks who are bilingual and have sexual assault or domestic violence experience or crisis intervention experience to fill advocate positions on the hotline. Please forward this information widely. More info can be found at tcfv.org
Hotline Advocate (Download application at tcfv.org or call 512/794-1133 to ask for an agency application to be mailed to you.)
The Hotline Advocate is a member of the National Domestic Violence Hotline (NDVH) Program Team. The Hotline Advocate is a member of the Hotline Team working to strengthen the quality and quantity of services of the NDVH. The Hotline Advocate responds to incoming calls on the NDVH from victims, advocates, general public and service providers. The Hotline Advocate provides crisis intervention, referrals, information and problem solving to all callers. This position is supervised by a Hotline Coordinator.
SCOPE
The Hotline Advocate (full-time) is scheduled for a 40-hour week; the Hotline Advocate (part-time) is scheduled for less than a 40-hour week. All Hotline Advocates report to a Hotline Coordinator. Some positions require night, weekend and holiday scheduling to provide 24-hour per day, 365-day per year coverage of the NDVH. Required meetings may necessitate attendance during hours outside of the Hotline Advocate�s regular schedule. The Hotline Advocate responds to incoming phone calls on the NDVH and utilizes a computer database for identifying referrals and maintaining data from callers. The Hotline Advocate provides the public with requested information and referrals. This position requires a high level of empathy and sensitivity to all incoming inquiries.
Administrative
Collects demographic information on all calls (including TTY calls), enters caller�s needs and options discussed into computer program; documents referrals given to callers; maintains data entry records for worker activity codes.
Refers unresolved problems between service providers and NDVH callers to Hotline Coordinator.
Assist Database Manager in keeping the database system updated by reporting all changes to be made in service provider information.
Participates in any NDVH evaluation efforts.
Respond to caller�s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.
Other duties as assigned.
Direct Services
Accepts calls from victims and/or the general public. Provides referrals to local services; provides information/education about domestic violence.
Accepts calls from service providers; networks with service providers; receives updated service directory information from service providers.
Places out-going conference telephone calls to service providers to advocate for NDVH callers� needs; refers unresolved problems between service providers and NDVH callers to Hotline Coordinator; documents contacts and results.
Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls with accurate information; Advocates shall make effective and efficient use of time and information for each NDVH call.
JOB REQUIREMENTS
This position is full-time and subject to Fair Labor Standards and Practices overtime compensation requirements. This position is supervised by the Hotline Coordinator.
EDUCATIONAL REQUIREMENTS
HS Diploma or equivalent. College degree in social work or related field preferred or equivalent. Professional and/or personal experience may substitute for educational requirements.
EXPERIENTIAL REQUIREMENTS
One-year experience in direct services to victims of domestic violence or similar human services program. Volunteer experience counts as work experience.
Six months experience providing crisis intervention.
A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
Experience/familiarity with computers. Knowledge of Word for Windows and Access preferred.
SPECIAL REQUIREMENTS
Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate�s regular schedule.
Ability to manage time and complete multiple activities within a time frame.
Demonstrated ability to manage high stress situations.
Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
Demonstrates initiative and the ability to be flexible and creative.
Ability to work with people from a variety of backgrounds and experiences.
Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
Commitment to NDVH program philosophy.
DESIRABLE QUALIFICATIONS
Experience with membership/nonprofit organizations.
Understanding of an empowerment-based advocacy model of services.
Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
Knowledge of the history of the battered women�s movement in Texas and the United States.
I work with the National domestic violence Hotline, and we are looking high and low for folks who are bilingual and have sexual assault or domestic violence experience or crisis intervention experience to fill advocate positions on the hotline. Please forward this information widely. More info can be found at tcfv.org
Hotline Advocate (Download application at tcfv.org or call 512/794-1133 to ask for an agency application to be mailed to you.)
The Hotline Advocate is a member of the National Domestic Violence Hotline (NDVH) Program Team. The Hotline Advocate is a member of the Hotline Team working to strengthen the quality and quantity of services of the NDVH. The Hotline Advocate responds to incoming calls on the NDVH from victims, advocates, general public and service providers. The Hotline Advocate provides crisis intervention, referrals, information and problem solving to all callers. This position is supervised by a Hotline Coordinator.
SCOPE
The Hotline Advocate (full-time) is scheduled for a 40-hour week; the Hotline Advocate (part-time) is scheduled for less than a 40-hour week. All Hotline Advocates report to a Hotline Coordinator. Some positions require night, weekend and holiday scheduling to provide 24-hour per day, 365-day per year coverage of the NDVH. Required meetings may necessitate attendance during hours outside of the Hotline Advocate�s regular schedule. The Hotline Advocate responds to incoming phone calls on the NDVH and utilizes a computer database for identifying referrals and maintaining data from callers. The Hotline Advocate provides the public with requested information and referrals. This position requires a high level of empathy and sensitivity to all incoming inquiries.
Administrative
Collects demographic information on all calls (including TTY calls), enters caller�s needs and options discussed into computer program; documents referrals given to callers; maintains data entry records for worker activity codes.
Refers unresolved problems between service providers and NDVH callers to Hotline Coordinator.
Assist Database Manager in keeping the database system updated by reporting all changes to be made in service provider information.
Participates in any NDVH evaluation efforts.
Respond to caller�s requests for domestic violence materials (i.e. Brochures, flyers, posters, handouts and other promotional materials).
Assist in overall office administration and maintenance, including answering the phone and maintaining common areas as necessary.
Other duties as assigned.
Direct Services
Accepts calls from victims and/or the general public. Provides referrals to local services; provides information/education about domestic violence.
Accepts calls from service providers; networks with service providers; receives updated service directory information from service providers.
Places out-going conference telephone calls to service providers to advocate for NDVH callers� needs; refers unresolved problems between service providers and NDVH callers to Hotline Coordinator; documents contacts and results.
Advocates shall maintain standards of conduct that are empowerment-based and nonjudgmental; Advocates shall respond to all calls in a professional manner with a tone of calmness, sensitivity, empathy and non-judgment; Advocates shall respond to all calls with accurate information; Advocates shall make effective and efficient use of time and information for each NDVH call.
JOB REQUIREMENTS
This position is full-time and subject to Fair Labor Standards and Practices overtime compensation requirements. This position is supervised by the Hotline Coordinator.
EDUCATIONAL REQUIREMENTS
HS Diploma or equivalent. College degree in social work or related field preferred or equivalent. Professional and/or personal experience may substitute for educational requirements.
EXPERIENTIAL REQUIREMENTS
One-year experience in direct services to victims of domestic violence or similar human services program. Volunteer experience counts as work experience.
Six months experience providing crisis intervention.
A minimum of 60% of Hotline Advocate positions requires fluency in conversational Spanish.
Experience/familiarity with computers. Knowledge of Word for Windows and Access preferred.
SPECIAL REQUIREMENTS
Ability to work shifts which will provide coverage of the NDVH 24 hours per day, 365 days per year, including weekends and holidays.
Ability to attend required meetings (including, but not limited to, Program Team and Advocate Team meetings), which may be scheduled during hours outside of the Advocate�s regular schedule.
Ability to manage time and complete multiple activities within a time frame.
Demonstrated ability to manage high stress situations.
Ability to work as a team member, providing support and constructive feedback in interpersonal interaction.
Commitment to feminist and nonviolent perspective and behavior and willingness to work in such an environment.
Demonstrates initiative and the ability to be flexible and creative.
Ability to work with people from a variety of backgrounds and experiences.
Ability to adjust work hours to requirements of the organization including occasional overtime as needed.
Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes and languages.
Commitment to concept of local, community, volunteer-based delivery of human services by domestic violence shelters.
Commitment to NDVH program philosophy.
DESIRABLE QUALIFICATIONS
Experience with membership/nonprofit organizations.
Understanding of an empowerment-based advocacy model of services.
Recognition of the dynamics of domestic violence and societal factors that contribute to the continuation of violence against women and children.
Knowledge of the history of the battered women�s movement in Texas and the United States.