Quotes from a book.
There's this book that i'm currently reading entitled "It's not about the coffee - Leadership principles from a life at Starbucks". It's written by Howard Behar, who at 44 joined the coffee giant and subsequently became it's president. Behar, together with founder Howard Schultz were instrumental in making starbucks what it is today, a coffee place well known for it's hospitality and the benchmark for companies seeking to create a synergistic flow between it's staff and clients.
There are numerous books on starbucks in the market these days, with most of them, like this one, focusing on the people management system of starbucks that today is emulated by many, and arguably paralleled by none.
In the book Behar shares ten principles that he believes in and that drives his management philosophy:
1. Know who you are - Wear one hat
2. Know why you're here - Do it because it's right, not because it's right for your resume
3. Think independently - The person who sweeps the floor should choose the broom.
4. Build trust - Care, like you really mean it.
5. Listen for the truth - The walls talk.
6. Be accountable - Only the truth sounds like the truth.
7. Take action - Think like a person of action, and act like a person of thought.
8. Face challenges - We are human beings first.
9. Practice leadership - The big noise, and the still, small voice.
10. Dare to dream - say yes, the most powerful word in the world.
Personally i have a penchant for management books of this genre, that is, those that are from a first person perspective and are in relation to a business we're familiar to. In this particular case, the idea that we should treat people as people, and not as numbers resonates well with my particular method of management.
The book looks interesting. I think i'll enjoy it.
Carpe Diem,
Ben.
There are numerous books on starbucks in the market these days, with most of them, like this one, focusing on the people management system of starbucks that today is emulated by many, and arguably paralleled by none.
In the book Behar shares ten principles that he believes in and that drives his management philosophy:
1. Know who you are - Wear one hat
2. Know why you're here - Do it because it's right, not because it's right for your resume
3. Think independently - The person who sweeps the floor should choose the broom.
4. Build trust - Care, like you really mean it.
5. Listen for the truth - The walls talk.
6. Be accountable - Only the truth sounds like the truth.
7. Take action - Think like a person of action, and act like a person of thought.
8. Face challenges - We are human beings first.
9. Practice leadership - The big noise, and the still, small voice.
10. Dare to dream - say yes, the most powerful word in the world.
Personally i have a penchant for management books of this genre, that is, those that are from a first person perspective and are in relation to a business we're familiar to. In this particular case, the idea that we should treat people as people, and not as numbers resonates well with my particular method of management.
The book looks interesting. I think i'll enjoy it.
Carpe Diem,
Ben.