You'd think it had been a Monday

Dec 02, 2010 17:43

So, about 2 months ago, I asked my IT department about some innocuous warnings I saw in the event log on two of my ClearCase servers.  Nothing too alarming, just a message that the battery on the drive array accelerator board had died and could someone please fix it.  Given I'd been told to drop everything I was in the middle of and un-fuck the clearcase servers, this made sense.

Monday, IT got back to me, had the batteries in, wanted to do a quick 5 min firmware update and reboot.  Notified my users of a lunchtime outage Tuesday, scheduled with IT, etc...  One server went just fine.  The other, after rebooting, would not boot/post/etc.  Turned out a heat sink under spring tension escaped when the spring clamp gave.  3 hours later, IT managed to migrate everything into a new chassis.  Moral of the story, never assume that something should just be a quick task.
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