(no subject)
I've recently taken over as GM of a local pub. There were some younger people working over the summer holidays under the previous guy in charge, and they all left once school started up again in September. All of them were given their P45 (UK document given to people when they leave employment for tax reasons), so they officially have left the company. The old boss said it was possible staff might be needed at Christmas, but NOTHING WAS GUARENTEED (this is important).
Anyway, last week one of the girls (16 years old) sent him a message saying she was back for christmas and she could work a few days a week, but not weekends. He told her to call and speak to me as he's moved on (still in the company, but working higher up the chain), and tonight I get a call from her. Now I have a full complement of Front of House staff, but could possibly have used a waitress at weekends, which she claimed she couldn't work. So tonight she called up about 'her job', expecting to be able to just come back, and seemed kind of put out when I said sorry, I don't really need anymore staff, except for possibly the weekends which she'd said she couldn't do. She kept repeating that she had been promised hours and was still on the books, both of which aren't true. She then decided she could possibly work certain weekends, so I said I'd have to check what I needed and when, and I'd be happy to have a chat with her if she'd come in and see me. Which she said she'd do.
Then a few minutes later the phone rings again, and it's mummy dearest. Her daughter asked her to call. How DARE I not give her daughter the hours she was (not) promised!! Her daughter is still employed by us (No, really, she's not), so we should have kept a job open for her. They've not booked a holiday especially so her daughter could work here! Her daughter had had lots of other offers that she'd turned down for us! HOW DARE WE TREAT HER LIKE THAT!!! Nothing I say could persuade her otherwise, and she tried demanding the old bosses number, which there was no way in hell she was getting, and as I'm in charge here now it wouldn't have made a blind bit of difference anyway.
She doesn't seem to realize that her calling up and screaming at me has just cost her daughter the hours I would have tried to find for her. All she had to do was come in and talk to me, instead she set her mum on me to try and bully me into giving her hours that aren't there. I am not being bullied into anything. Talking to the old boss it seems her mum dictates everything this girl does, to the point her mum would make her suddenly cancel shifts to do things with her instead. The girl also cracks under pressure and was known to walk out on busy shifts, which is what I'll be needing her for, so... No.
She's calling back tomorrow to see if I've 'come to my senses'. Oh, joy.
TLDR: Ex member of staff wants seasonal hours that aren't avaiable, rather than come and talk to me like I ask gets her mother to call and yell at me, loses any chance of getting any hours I might have been able to find for her.
Anyway, last week one of the girls (16 years old) sent him a message saying she was back for christmas and she could work a few days a week, but not weekends. He told her to call and speak to me as he's moved on (still in the company, but working higher up the chain), and tonight I get a call from her. Now I have a full complement of Front of House staff, but could possibly have used a waitress at weekends, which she claimed she couldn't work. So tonight she called up about 'her job', expecting to be able to just come back, and seemed kind of put out when I said sorry, I don't really need anymore staff, except for possibly the weekends which she'd said she couldn't do. She kept repeating that she had been promised hours and was still on the books, both of which aren't true. She then decided she could possibly work certain weekends, so I said I'd have to check what I needed and when, and I'd be happy to have a chat with her if she'd come in and see me. Which she said she'd do.
Then a few minutes later the phone rings again, and it's mummy dearest. Her daughter asked her to call. How DARE I not give her daughter the hours she was (not) promised!! Her daughter is still employed by us (No, really, she's not), so we should have kept a job open for her. They've not booked a holiday especially so her daughter could work here! Her daughter had had lots of other offers that she'd turned down for us! HOW DARE WE TREAT HER LIKE THAT!!! Nothing I say could persuade her otherwise, and she tried demanding the old bosses number, which there was no way in hell she was getting, and as I'm in charge here now it wouldn't have made a blind bit of difference anyway.
She doesn't seem to realize that her calling up and screaming at me has just cost her daughter the hours I would have tried to find for her. All she had to do was come in and talk to me, instead she set her mum on me to try and bully me into giving her hours that aren't there. I am not being bullied into anything. Talking to the old boss it seems her mum dictates everything this girl does, to the point her mum would make her suddenly cancel shifts to do things with her instead. The girl also cracks under pressure and was known to walk out on busy shifts, which is what I'll be needing her for, so... No.
She's calling back tomorrow to see if I've 'come to my senses'. Oh, joy.
TLDR: Ex member of staff wants seasonal hours that aren't avaiable, rather than come and talk to me like I ask gets her mother to call and yell at me, loses any chance of getting any hours I might have been able to find for her.