Grr Insurance Grr
I would like to strangle the FSA/HRA administrators! I've been getting all these repeat bills from hospitals, etc. At first, I thought it was the provider's fault. Well, yes and no. If they don't fill in the account information properly (or our insurance doesn't pass it along properly, whichever), then when the FSA/HRA administrators pay, the money goes into a weird limbo instead of going to our account. For me and Cassius, our names aren't even on the payment. Phil's is, because the insurance is through his work. You'd think the provider could figure that out, but no. And the only account and invoice numbers are gibberish.
Apparently, what *I* need to do is click through the online payment portal to an entirely different page where I can change the invoice/account number manually to match the paper bill I received.
This is not something that I logically expected to have to do, nor is it intuitively part of the payment process.
Grrrr.
So now I have to request copies of the canceled checks from the FSA/HRA administrators, so that I can fax them to the providers, so that I can prove that, yes, they *did* get paid.
All because nobody included inputting/checking the account and invoice numbers as part of the step-by-step paying a claim process.
Strangling, I tell you.
I will exempt the nice customer service lady who was able to figure out what was going on and tell me how to prevent it in the future.
(I am of course happy to have good insurance, despite the hassles. Boy am I ever happy.)
Apparently, what *I* need to do is click through the online payment portal to an entirely different page where I can change the invoice/account number manually to match the paper bill I received.
This is not something that I logically expected to have to do, nor is it intuitively part of the payment process.
Grrrr.
So now I have to request copies of the canceled checks from the FSA/HRA administrators, so that I can fax them to the providers, so that I can prove that, yes, they *did* get paid.
All because nobody included inputting/checking the account and invoice numbers as part of the step-by-step paying a claim process.
Strangling, I tell you.
I will exempt the nice customer service lady who was able to figure out what was going on and tell me how to prevent it in the future.
(I am of course happy to have good insurance, despite the hassles. Boy am I ever happy.)