Pads not absorbing!

[Samantha Carner]

Hey there! My cousin sells cloth pads and she was telling me about a lady who says her pads aren’t absorbing. The lady said that the blood is running straight off the pad and onto her thighs. This is the first time my cousin has ever had this complaint. Anyone know why this would be happening?

Things to note.
-The woman is a week postpartum.
-She says her flow isn’t too heavy.
-Claims not to be using fabric softener.
-Says she is wearing the pad correctly.

Thank you!!!