WHAT?

[cleolinda]

Okay, I am just absolutely stunned by this.

Disabled LJer evilpuppy is mistreated by United Airlines, which consistently drags its feet on supplying a requested wheelchair (I'm guessing she only has to use one in physically strenuous situations, like traveling, and therefore doesn't have one of her own on hand?) and is generally assy about helping her get

Comments

[channonyarrow]

This is so insane that I almost wonder if there's some kind of deliberate sabotage effort going on with United's employees. I haven't heard anything about the talks between United and US and whether they are merging, but this is, quite literally, the most appalling "customer service" I have ever heard of. I mean, it's quite seriously insane. I don't care what the airline's policy is, Dina will lose her job over this. And I mean that very sincerely: when enough people complain about it, they're going to sacrifice a lamb, and that lamb is named Dina.

I can't fathom why, even if that is their customer service policy, she would've behaved like that unless it was a deliberate effort to sabotage United by driving riders away. The second rule of customer service is "Even if you have no intention whatsoever of giving any ground to the customer, sound polite."

ETA: PLEASE NOTE: If you complain to United via their website, you will hit "submit" on your form, and you will be directed to an FAQ page. YOUR EMAIL IS NOT YET SENT. You need to select "Continue submitting email" (I think it says; it's something similar anyway) before your email is actually sent to them.

[x_losfic]

Dina will lose her job over this

Really, in a severe recession, United can still afford... Dina? No one's union is that good.

[channonyarrow]

Nope. And I hope this hits national media, because otherwise, they won't fire her, but dude, she's part of the problem. I get that they have a track record with lack of customer service, but there's such a thing as being graceful under pressure, and not even retraining this woman will help.

Course, if they don't fire her, maybe I'll look to them for a job, because christ knows, I want to tell customers exactly what I think every day of the year; I've just never had a chance to be supported by my employer if I tell a customer where to get off!