Customer Service Hell
Never stay in a La Quinta. This week has been one of my worst hotel experiences ever. I know I know its the La Quinta. Not really high class, but what can you do in the middle of nowhere. Anyway I arrived Sunday night and had this to deal with:
Confusion with the desk clerk. I made 2 hotel room reservations (one for my boss...I bet secretaries everywhere do this). They didn't understand that I only wanted to sleep in one and that someone else was using the other. Also had the arrival date wrong (turns out my boss missed his flight and was coming the next day which is most likely why it was wrong). Then they got me a room. I was on my way to the room when I was yelled at by the desk clerk. Apparently the system was suddenly showing the room occupied. So I got another room. I lugged everything to the 3rd floor. Discovered room #2 was being renovated i.e. no electricity and no furniture. I lugged everything back down and got room #3. Went back to the 3rd floor. Discovered there were people in the room. PEOPLE. Scared the shit out of me and probably out of the woman in the room. Lesson: Always bolt lock your hotel room door. I lugged everything back down to the lobby and finally got hotel room #4 which was alright. But at this point I'm thinking they should have offered me a free room or something.
Fast forward to tonight when my boss is trying to check in. Reception called me in my room (the same girl who checked me in and who I think might be the village idiot) and asked if I was occupying both rooms since both rooms on my reservation were full. And I patiently explained to her (again) how I had reserved two rooms but only checked into one. The other was for my boss. Who had his OWN RESERVATION NUMBER and thus should get to check in himself. I'm not sure she understood and I hope to god they don't charge me for 2 rooms.
Louisiana is getting old as well. I'm tired and cranky and I hate all things traveling. I even fell on the jetbridge while deplaning and now my knee is swollen and scraped. And the food is making me fat. Whine whine. I want to come home and sleep in my bed for a change.
Confusion with the desk clerk. I made 2 hotel room reservations (one for my boss...I bet secretaries everywhere do this). They didn't understand that I only wanted to sleep in one and that someone else was using the other. Also had the arrival date wrong (turns out my boss missed his flight and was coming the next day which is most likely why it was wrong). Then they got me a room. I was on my way to the room when I was yelled at by the desk clerk. Apparently the system was suddenly showing the room occupied. So I got another room. I lugged everything to the 3rd floor. Discovered room #2 was being renovated i.e. no electricity and no furniture. I lugged everything back down and got room #3. Went back to the 3rd floor. Discovered there were people in the room. PEOPLE. Scared the shit out of me and probably out of the woman in the room. Lesson: Always bolt lock your hotel room door. I lugged everything back down to the lobby and finally got hotel room #4 which was alright. But at this point I'm thinking they should have offered me a free room or something.
Fast forward to tonight when my boss is trying to check in. Reception called me in my room (the same girl who checked me in and who I think might be the village idiot) and asked if I was occupying both rooms since both rooms on my reservation were full. And I patiently explained to her (again) how I had reserved two rooms but only checked into one. The other was for my boss. Who had his OWN RESERVATION NUMBER and thus should get to check in himself. I'm not sure she understood and I hope to god they don't charge me for 2 rooms.
Louisiana is getting old as well. I'm tired and cranky and I hate all things traveling. I even fell on the jetbridge while deplaning and now my knee is swollen and scraped. And the food is making me fat. Whine whine. I want to come home and sleep in my bed for a change.