Comments | city_of_heroes: (без темы)

swwinchester in city_of_heroes

(Untitled)

Mar 02, 2011 08:09

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Comments 8

dvandom March 2 2011, 13:55:00 UTC

Red box on NCSoft site, or on Paypal? I presume you mean the former.

I haven't had the payment issue, but given last week's fun I can attest to how annoying it is that so many of the tools for finding out what's wrong are locked behind login...so if your account is locked, you can't get at many of the sources of information about it.

vorpalbny March 2 2011, 14:32:42 UTC

Have you tried emailing billing or calling them?

dvandom March 2 2011, 15:12:36 UTC

Yeah, while calling couldn't have happened yet (Regular Business Hours only), they do seem to be fairly quick at responding to emails during off hours, as I found last week.

swwinchester March 2 2011, 22:02:44 UTC

Within minutes an email had gone out.

This was just me seeing if there was any such problems for the wider community.

kwsapphire March 2 2011, 15:52:18 UTC

You can pay via paypal? Can you pay annually? I wanna sign up for THAT! (I had no idea they took paypal!)

vorpalbny March 2 2011, 15:55:24 UTC

Yes and yes.

swwinchester March 2 2011, 22:01:50 UTC

I've been paying by paypal (3 months at a time for me, but annual is an option) for ages now.

... of course, there's a problem at the moment, so who knows if it's functioning as we speak?

eididdy March 2 2011, 18:16:50 UTC

My wife's account did something weird in regards to billing the other day, but not that. Though we're on a 6 month plan (meaning it should only be hit at the end of April and end of October), somehow Sunday it tried charging the card and failed, canceling her subscription. We sent something to CS, but there's been no response I've heard yet.