(no subject)
My customer service issues in New York. So this one is not so bad because all customer service representatives were very kind.
So here I go. I needed some items from The Container. Your usual basic household what-not because I love organization so. I ADORED that store in San Diego. They were nice and helpful and friendly there.
So I go to The Container Store one day after work... They have this cool little handheld device where you go up to the items, scan what you want, and then bring it to the cute little in-college girls who work there part-time and then enter it into a computer. So I do this and the girl is so nice. When I give her my cell-phone number she goes 619? Is that San Diego? And I say yes and she goes on and on and on about how much she loves San Diego and I sigh and say yeah me too - because I do miss it.
Then we agree my items will be delivered on Thursday because I only have ONE day off in like forever and this has to be the day. She says there will be a 5 hour window of when my stuff will be delivered - between 8am and 1pm. I take my receipt, thank the girl and go home.
Thursday comes and it is hell for me to wake up that early because I have to wake up practically in the middle of the night like everyday of my life to go to work. So here I am awake at 7:45 am on a day off working on little projects and making myself presentable for the delivery guy.
Tick-tock I watch the clock. No doorbell ring. No cellphone ring. Silence. Birds chirping in the background type stuff.
Now it's 1:01 p.m.
Now it's 1:33 p.m.
So I call the Container Store to be like where in the fuck is my delivery? Actually to be more like "Where is my delivery?" but.... I am transferred to a answering service that says someone will return my call that day. So I leave a very polite, sweet message explaining my situation.
Then I'm meeting some people for happy hour in the city so like I needed to do laundry and the usual shit one does ON MY ONE DAY OFF like clean the cat litter box, but I was trapped inside my apartment and while in the shower shampooing my hair I debate between being responsible and doing laundry or going for drinks with people. I opt to be irresponsible because I'm kinda pissed off at The Container Store and they've made me need to have a drink.
So I go to this really packed bar in the city and it's so loud and all the drinks are absolutely free from 5pm to 8pm and Oddette's little sister makes me laugh because she is drinking her drinks so fast because they're free and I'm like whoa slow down.
I have a good time. But I'm still kinda thinkin' in the back of my mind I REALLY need that what-not stuff from The Container Store I hate them.
But I do receive a call on my cellphone - a message actually - to tell me that.... OOPS they did not call me. They are so sorry. It's totally their fault that one teeny-tiny-insignificant item was back-ordered so they cancelled my whole delivery. BUT they forgot to call me to tell me this! Do you want to know what that teeny-tiny item was? Probably not. But I'm going to tell you. A frickin pencil sharpner that's as big as my middle finger. That's why my whole delivery was cancelled. Here I am thinking you know I would have lived if you had just thrown out the pencil sharpner. I had much, much, much bigger items in that delivery...
So I call the place the next morning admist passing my medications from my cart to the crack addict patients. The girl is really nice and actually says they are going to deliver all my items on Monday. Once again between 8 and 1pm.
I work 16++ hours on Sunday and it is hell for me to wake up before 8am to wait for my things. So there I am working on little projects. It's 10:30 a.m. My doorbell rings and I fly down the stairs to see a man through the window of my building holding a small bag that reads "The Container Store." I think to myself hmmm the rest of my things must be waiting in his truck. YEAH that's it. So this man hands me my tiny bag and something to sign and I look kinda bewildered and ask "Is this it?" and he says "Yes Miss." I say "Well, I'm supposed to receive a bunch of things. " He smiles and says "This isn't a bunch of things, but it's all I got for ya." So I'm pissed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I still smile at the delivery guy because he is just the messenger and thank him and I say I'll have to call the store and he apoligizes. So I call the store. They have no idea where my things are. They say they'll call me back. I wait. They call me back in 10 minutes are so sorry. blah blah blah. They say they'll deliver my things by 4pm.
The Container Store acts as though I have nothing better to do than wait for them to deliver my things. They finally deliver my stuff yesterday at 4:30pm and two items are missing. I feel like taking a gun over to The Container Store, but I shall refrain. I've decided that I'm just going to pick these two things up because I have had it with them!
I know there are tons of people in NYC they need to deliver items to and these things happen, but how much can a girl withstand?