Comcast's web site is Comcraptic...
This month's Comcast cable bill includes notice of price increases going into effect next month. Such notice always prompts me to look closely at whatever bill it is to see if I'm paying for something we don't really need or use or that we could easily sacrifice so that I can cancel it in order to balance out the price increase. On this bill, I noticed that we are paying for the Digital Starter package and an additional $11/month for the Digital Classic package, which appears to be an add-on to Digital Starter. I looked on their web site to see if I could determine what the Digital Classic package entails, but nowhere can I find specific information about what specific channels or other perks I might lose if I cancelled Digital Classic. The descriptions of Starter and Classic are so vague as to sound essentially the same.
So, I decided to call and ask. The web site boasts 24/7 7 days/week customer service at their 800 number. I called, navigated through their phone tree, and to to the point where it was going to transfer to a customer service agent. Then I got the following message: "Our office is closed. Please call back during business hours." So much for 24/7.
So I hung up and decided to try their live chat, which also says it's available 24/7. I entered my info. I entered my question. Instead of taking me to a chat window, it took me to a screen telling me there were no documents available that matched my query, and to please retype it and frame it differently. I grumbled and griped to my hapless hubby, because I was trying to access LIVE CHAT, not search a FAQ database. Then I finally noticed there was a "Go to chat" button at the bottom of the screen, certainly not very prominently placed. I clicked it...
....and lo and behold got to a chat window. Had to wait a bit for a rep to help me (but I'm okay with that, since I have some limited experience with library reference chat software and thus know from the back end that waiting is almost invariably an inherent part of the process). And the rep was even helpful! For anyone else who's curious, the Digital Starter package does not include any channels over 100, except for the music channels and the HD channels (283-313). G4, alas, is one of the channels one does not get with Digital Starter.
So I have to give them credit for having a helpful rep, once I finally was able to talk to him. The user-friendliness of their web site, however, gets 0 out of 5 stars.
So, I decided to call and ask. The web site boasts 24/7 7 days/week customer service at their 800 number. I called, navigated through their phone tree, and to to the point where it was going to transfer to a customer service agent. Then I got the following message: "Our office is closed. Please call back during business hours." So much for 24/7.
So I hung up and decided to try their live chat, which also says it's available 24/7. I entered my info. I entered my question. Instead of taking me to a chat window, it took me to a screen telling me there were no documents available that matched my query, and to please retype it and frame it differently. I grumbled and griped to my hapless hubby, because I was trying to access LIVE CHAT, not search a FAQ database. Then I finally noticed there was a "Go to chat" button at the bottom of the screen, certainly not very prominently placed. I clicked it...
....and lo and behold got to a chat window. Had to wait a bit for a rep to help me (but I'm okay with that, since I have some limited experience with library reference chat software and thus know from the back end that waiting is almost invariably an inherent part of the process). And the rep was even helpful! For anyone else who's curious, the Digital Starter package does not include any channels over 100, except for the music channels and the HD channels (283-313). G4, alas, is one of the channels one does not get with Digital Starter.
So I have to give them credit for having a helpful rep, once I finally was able to talk to him. The user-friendliness of their web site, however, gets 0 out of 5 stars.