I use Outlook 365 personal edition for my personal email via Comcast. I use the IMAP protocol for this account, which means my PC does not delete email from the account, so I can see emails on my phone and PC. I HAD this account set up so that Comcast emails would go to my personal folders.
Well, early last week, my Outlook 365 stopped connecting to Comcast. On Saturday, I did some troubleshooting. Lo and behold, now Outlook 365 will not let you deliver mail to a personal folder, at least not from an IMAP email. Nope, you have to have a separate folder structure for that. Yes, there USED to be a way to make that happy, but the button to do it has disappeared.
The suggested workaround is to create a custom search folder which will aggregate all email from your various accounts. When I found that "suggestion" I was tired of playing reindeer games with email.
This is why I'm not fond of subscription-based software.
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