Racists are angry people
So today I got a phone call from some lady
Me:"You've reached the Starbucks Polaris Kiosk, this is Heather speaking how may I assist you?"
Them:"Yeah, are you across from the nail place?"
Me:"No we are not, we're across from GAP."
Them:(ignoring me)"I always go in there and this slanty eyed oriental guy always makes this drink for this girl in front of me, can he make it?"
Me:"Um...there are no asian people at this location."
Them:"He's some slanty eyed oriental guy, maybe he's mixed or something. He got slanty eyes."
Me:"I'm sorry, there's no one that fits that description here."
Them:"Well, this lady that does my nails always comes in and gets this drink, could you make it for me?"
Me:"Sure, what is it?"
Them:"It's some red drink."
Me:"Oh, you mean a passion tea?"
Them:"No, it's some red drink."
Me:"I don't think we have anything else like that."
Them:"This lady gets it all the time, it's some mango drink with red swirly stuff all over it."
Me:"We don't have a drink like that, are you talking about a strawberry and cream frappuccino?"
Them:"NO! This lady gets it all the time! Ask someone!"
At this point I have no idea what on earth this lady is talk about and have no idea what to say so I hand the phone to my manager to handle it.
So my manager picks up the phone and she starts screaming at him apparently. She's super pissed that I handed someone else the phone and didn't tell him what she wanted. I didn't tell him what she wanted because what she wanted doesn't exist at Starbucks and I had no idea what on earth I could have told my manager.
At this point we have a big line of people, my boss is struggling to make drinks while dealing with her and I'm trying to ring people up. She starts screaming at him that HOW DARE I make her have to spend 15 minutes explaining what she wants. (her original explanation was like a sentence long) She proceeds to ask for our DM's contact information and our names and starts cussing him out. After cussing him out for literally 15 minutes and making our line go extremely slowly, my boss manages to get off the phone with her. He calls that store location to try to find out what's going on and what drink it is.
The lady then calls back angrily asking why we weren't picking up our phone. My boss then asks her to clarify the location she's looking for and it turns out that this is THE WRONG FUCKING STARBUCKS. When this lady realizes she's an idiot and just spent 15 minutes cussing my boss out, she proceeded to hang up on him.
So yeah, it's apparently a ginormous issue for her to take time to explain a drink but not to literally spend 15 minutes cussing my boss out.
Me:"You've reached the Starbucks Polaris Kiosk, this is Heather speaking how may I assist you?"
Them:"Yeah, are you across from the nail place?"
Me:"No we are not, we're across from GAP."
Them:(ignoring me)"I always go in there and this slanty eyed oriental guy always makes this drink for this girl in front of me, can he make it?"
Me:"Um...there are no asian people at this location."
Them:"He's some slanty eyed oriental guy, maybe he's mixed or something. He got slanty eyes."
Me:"I'm sorry, there's no one that fits that description here."
Them:"Well, this lady that does my nails always comes in and gets this drink, could you make it for me?"
Me:"Sure, what is it?"
Them:"It's some red drink."
Me:"Oh, you mean a passion tea?"
Them:"No, it's some red drink."
Me:"I don't think we have anything else like that."
Them:"This lady gets it all the time, it's some mango drink with red swirly stuff all over it."
Me:"We don't have a drink like that, are you talking about a strawberry and cream frappuccino?"
Them:"NO! This lady gets it all the time! Ask someone!"
At this point I have no idea what on earth this lady is talk about and have no idea what to say so I hand the phone to my manager to handle it.
So my manager picks up the phone and she starts screaming at him apparently. She's super pissed that I handed someone else the phone and didn't tell him what she wanted. I didn't tell him what she wanted because what she wanted doesn't exist at Starbucks and I had no idea what on earth I could have told my manager.
At this point we have a big line of people, my boss is struggling to make drinks while dealing with her and I'm trying to ring people up. She starts screaming at him that HOW DARE I make her have to spend 15 minutes explaining what she wants. (her original explanation was like a sentence long) She proceeds to ask for our DM's contact information and our names and starts cussing him out. After cussing him out for literally 15 minutes and making our line go extremely slowly, my boss manages to get off the phone with her. He calls that store location to try to find out what's going on and what drink it is.
The lady then calls back angrily asking why we weren't picking up our phone. My boss then asks her to clarify the location she's looking for and it turns out that this is THE WRONG FUCKING STARBUCKS. When this lady realizes she's an idiot and just spent 15 minutes cussing my boss out, she proceeded to hang up on him.
So yeah, it's apparently a ginormous issue for her to take time to explain a drink but not to literally spend 15 minutes cussing my boss out.