Work, work and more work...
After the disastrous weekend trip, and the nice date day at the mall, here comes work.
Nothing major really happened over the weekend. So far, I haven't received any complaint/negative feedback from any of the departments. There are still some stuff that I need to work on with my team...but overall, it was a good day. I was answering emails from home last Monday night, though...but it was cool. I liked that I am not that pressured to read all my emails on my first day back to work.
Tuesday. Day 1 of shift for the week. There were additional deliverables (again) from our team. I am pretty happy with the way that I have set up the group. I let my team think on what the best approach on every request is. Then, we just polish their idea. They usually come up with something. Although there were still some polishing that needs to be done, what matters is that they are exercised into really looking at the manner of how to deal with what is on hand. I think it had been pretty helpful - especially with the unending demands of the program. I feel that I have empowered them enough to be independent (in a way).
Anyway, I passed a couple of deliverables to my command center team. My planners' plates are really full. I have been throwing deliverables at them all the time - but of course, those are things that I expect them to know and learn to know/improve. Surprisingly, there are still a lot of things on my plate, too. I am really thinking hard (now) if I am able to share the burden with everyone in my group. I feel that I am because when I listed down all of the things I expect them to complete accurately daily, it's a lot. I know. I have been told by Roby (other planner) that I seem to be over-optimizing my staff. I was able to get away with an explanation to that. Hehehe. Anyway, going back, I guess I just need a weekend (really) where I can lay it all down and analyze what's really happening. I just have this feeling sometimes that there's really a lot on my plate.
I mentioned that I gave up 2 programs. I am not really reacting to those programs anymore at this point - except when help is solicited by Alma (the planner) or Roby, who is now in charge of the account. I still feel that this program is a little too demanding. Probably because of the new demands of the other line of business.
At this point, I am not sure how I should feel. I am happy that the other departments - client services, operations, etc - relies on us for data or information accuracy in reporting all the time (literally). At the same time, it brings my staff into frustration given the expectations from our department. I know that workforce is the backbone of a call center. It's actually a very powerful department as its analysis is the basis hiring/firing decisions.
I just wish that the demands get less soon. I am still uncertain if I am really at the first stages of burnout. :( I hope not.
Nothing major really happened over the weekend. So far, I haven't received any complaint/negative feedback from any of the departments. There are still some stuff that I need to work on with my team...but overall, it was a good day. I was answering emails from home last Monday night, though...but it was cool. I liked that I am not that pressured to read all my emails on my first day back to work.
Tuesday. Day 1 of shift for the week. There were additional deliverables (again) from our team. I am pretty happy with the way that I have set up the group. I let my team think on what the best approach on every request is. Then, we just polish their idea. They usually come up with something. Although there were still some polishing that needs to be done, what matters is that they are exercised into really looking at the manner of how to deal with what is on hand. I think it had been pretty helpful - especially with the unending demands of the program. I feel that I have empowered them enough to be independent (in a way).
Anyway, I passed a couple of deliverables to my command center team. My planners' plates are really full. I have been throwing deliverables at them all the time - but of course, those are things that I expect them to know and learn to know/improve. Surprisingly, there are still a lot of things on my plate, too. I am really thinking hard (now) if I am able to share the burden with everyone in my group. I feel that I am because when I listed down all of the things I expect them to complete accurately daily, it's a lot. I know. I have been told by Roby (other planner) that I seem to be over-optimizing my staff. I was able to get away with an explanation to that. Hehehe. Anyway, going back, I guess I just need a weekend (really) where I can lay it all down and analyze what's really happening. I just have this feeling sometimes that there's really a lot on my plate.
I mentioned that I gave up 2 programs. I am not really reacting to those programs anymore at this point - except when help is solicited by Alma (the planner) or Roby, who is now in charge of the account. I still feel that this program is a little too demanding. Probably because of the new demands of the other line of business.
At this point, I am not sure how I should feel. I am happy that the other departments - client services, operations, etc - relies on us for data or information accuracy in reporting all the time (literally). At the same time, it brings my staff into frustration given the expectations from our department. I know that workforce is the backbone of a call center. It's actually a very powerful department as its analysis is the basis hiring/firing decisions.
I just wish that the demands get less soon. I am still uncertain if I am really at the first stages of burnout. :( I hope not.