Via
nolly. This was really interesting. How to deal with verbal attacks. In particular, the idea is that a verbal attack contains underlying implicit suppositions, and defending against the wrong thing can get you into trouble and escalate the confrontation instead of defusing it. A lot of the tips she gives I had already had some experience with from muddling through thirty-odd years of learning how to deal with conflict in my own life (go after the actual words, not the supposition, or ask to clarify whether the speaker really means the supposition or is just using it as a rhetorical trick), but it's interesting to see it codified and laid out like that, and seems a lot easier than my (and I imagine most people's) trial-and-error ("hmm, okay, that made Mom even more mad, that wasn't the right move") way of doing it. I especially found the specific responses very interesting -- there are certain situations where Elgin recommends a particular phrasing, with examples of how deviating from that specific phrasing can make the situation worse intstead of better.
In particular, I wish that I'd been able to give this book to my sister five years ago, when she and our mom got in raging battles on a weekly basis.
I'd also recommend it for any writer -- if you are a good writer you will have figured out how a lot of this stuff works already just from watching people interact, but it's kind of neat to see it down in black and white -- so I wouldn't necessarily buy it were I a writer, but it would be worth checking out from the library.
I also checked out the Gentle Art of Verbal Self-Defense at Work, which I was much, much less impressed by, mostly I think because it was written for an era and situation with which I do not identify at all. I'm lucky enough to work for a company that espouses more of a "if we work together we can get more stuff done" philosophy than a "let's play off people against each other" philosophy, which she very much assumes. And the examples she used to demonstrate "woman thinking about work" versus "man thinking about work," made me think, "Wow, those women are idiotic, who thinks that way?"... so I guess I've internalized some of the "male" way of thinking.