(no subject)
'Ello!
Well, what's new. Working my new job for Capitol One. It's pretty badass. I feel stupidly important having to get scanned by security upon building entrance and having my special access card I have to swipe to access certain secured floors of the building. Today all the elevators broke down. I'm on the top floor, but I enjoyed the feeling of calf muscles burning by the end of the day. And as a treat, the company bought 20 pizzas for every floor. Sweet. And my trainer showed me, Robin, and Brittany a secret way to get up onto the roof of the building to smoke. We had to swear into utmost secrecy about it, though. So, shhhh!
Work's fantastic. I love tech support. Right now I'm still in tech support training for another week, but I'm already top student in the class and just DEVOURING the program and new information. One reason I can fucking rock at this job is because angry people amuse me. I mean, we get really angry, bitchy, ridiculous people calling us and screaming at us about things we can't really do anything about. A lot of workers get very upset and take it personally. I.. just put the customers on mute while they rant and laugh my ass off. Like this one woman today, aha! This "escalated" call was forwarded to me. Part of the conversation went as follows:
Me: Hello, this is Capital One Online Technical Support, my name is Kat, may I have your first and last name?
Woman: I gave my name to that other guy that transferred me to you!
Me: Okay, ma'am, but I need your first and last name again to access your account information.
Woman: Fine! Mary Joe Hartwell.
Me: Alright Mrs Hartwell, how can I assist you today?
Woman: I don't need assistance!!
Me: Well, what is the question you are calling us with today?
Woman: I don't have a question, I just want to tell you a thing or two! So you LISTEN UP! I have been on the phones for 30 minutes, and am trying to pay our credit card bill online and it keeps locking me out of the system! And no one will tell me the password!
Me: Well, ma'am, we are only able to give out that particular information to the primary card holder. Is he available?
Woman: Heck no, he's at work! Making money so he can pay YOU fuckers!
Me: Alright, well, unfortunately ma'am we cannot provide you with information that only the primary card holder is designated to receive.
Woman: God... DAMN You!!!! I AM THE ONE that PAYS THE BILLS ONLINE! I just... you motherfuckers!!!
Me: Now, Mrs Hartwell, you CAN have your husband call in to us and add you to his account as being able to access that particular information, and then in future cases we will be able to provide that information to you.
Woman: Now, you listen to me! My name is Mary J Hartwell, and I live in Arkansas, area code 72994! And I'm just trying to pay you goat fuckers! You know my husband's at work trying to make money to pay ya'll motherfuckers, and, you better tell me that password!
(At this point, I have muted the phone and am just listening and doubled over with laughter in my cubicle)
Me: Well--
Woman: You don't talk! I talk! You listen!
Me: Alright.
Woman: I am NOT happy with y'all! In fact I'm... I'm fucking PISSED off! And your site has a problem, and your whole system has a problem, and you better pass that on to everyone there! You better tell your supervisor and everyone above him that your company is fucked!
Me: I will be sure to pass that on, ma'am.
Woman: Yeah... yeah....
*click*
She hung up.
Ahaha. How do people get UPSET over that kind of thing? Can you even FATHOM how ENDLESSLY amusing this is for me? Ahhhh. Love it. :)
In other news, I got an email from my mother with results from a recent MRI. Basically she's got a bunch of cracked vertibrae and discs, bone spurs and arthritis all up and down her spine, nerve damage, and wedged discs. Not looking pretty. I have a fear she's going to ask me to come home and help her and my sister out with finances. She's got to start physical therapy and spinal injections. Going to have to miss work. I'll feel like such a horrible daughter and sister if I don't return home. Part of me wishes I had never read that email and just left them out of my life. I know how selfish that is, but I'm rather liking my life down here. You know? I've already made SO many friends and have already been introducing friend groups to other friends groups and have been creating connections within this city. Next weekend, Robin and I are gonna cash our first paychecks to celebrate, spending it on some blow or oc or crank or whatever and either taking a road trip to Austin, or to another city about 4 hours northeast of here and renting a 2-story house on the river for the weekend, $75 a night (it's got a bunch of jacuzzis, river tubing and rafting, all sorts of stuff).
I don't want to leave. Even the lesbian drama is amusing. I may have lost a friend by inadvertently "stealing" her girlfriend, which wasn't intentional, but the dynamic of which is at least entertaining. It's not the negative, detrimental drama from Milwaukee. It's intriguing. And I really like Darren. And don't want to move away from Jen. Blah. I don't want this to all get taken away from me.
Also-- all you Wisconsinites... I've been watching the weather channel, and holy tornadoes! Especially in Madison. And flooding! Be safe, you kids...!
Well, what's new. Working my new job for Capitol One. It's pretty badass. I feel stupidly important having to get scanned by security upon building entrance and having my special access card I have to swipe to access certain secured floors of the building. Today all the elevators broke down. I'm on the top floor, but I enjoyed the feeling of calf muscles burning by the end of the day. And as a treat, the company bought 20 pizzas for every floor. Sweet. And my trainer showed me, Robin, and Brittany a secret way to get up onto the roof of the building to smoke. We had to swear into utmost secrecy about it, though. So, shhhh!
Work's fantastic. I love tech support. Right now I'm still in tech support training for another week, but I'm already top student in the class and just DEVOURING the program and new information. One reason I can fucking rock at this job is because angry people amuse me. I mean, we get really angry, bitchy, ridiculous people calling us and screaming at us about things we can't really do anything about. A lot of workers get very upset and take it personally. I.. just put the customers on mute while they rant and laugh my ass off. Like this one woman today, aha! This "escalated" call was forwarded to me. Part of the conversation went as follows:
Me: Hello, this is Capital One Online Technical Support, my name is Kat, may I have your first and last name?
Woman: I gave my name to that other guy that transferred me to you!
Me: Okay, ma'am, but I need your first and last name again to access your account information.
Woman: Fine! Mary Joe Hartwell.
Me: Alright Mrs Hartwell, how can I assist you today?
Woman: I don't need assistance!!
Me: Well, what is the question you are calling us with today?
Woman: I don't have a question, I just want to tell you a thing or two! So you LISTEN UP! I have been on the phones for 30 minutes, and am trying to pay our credit card bill online and it keeps locking me out of the system! And no one will tell me the password!
Me: Well, ma'am, we are only able to give out that particular information to the primary card holder. Is he available?
Woman: Heck no, he's at work! Making money so he can pay YOU fuckers!
Me: Alright, well, unfortunately ma'am we cannot provide you with information that only the primary card holder is designated to receive.
Woman: God... DAMN You!!!! I AM THE ONE that PAYS THE BILLS ONLINE! I just... you motherfuckers!!!
Me: Now, Mrs Hartwell, you CAN have your husband call in to us and add you to his account as being able to access that particular information, and then in future cases we will be able to provide that information to you.
Woman: Now, you listen to me! My name is Mary J Hartwell, and I live in Arkansas, area code 72994! And I'm just trying to pay you goat fuckers! You know my husband's at work trying to make money to pay ya'll motherfuckers, and, you better tell me that password!
(At this point, I have muted the phone and am just listening and doubled over with laughter in my cubicle)
Me: Well--
Woman: You don't talk! I talk! You listen!
Me: Alright.
Woman: I am NOT happy with y'all! In fact I'm... I'm fucking PISSED off! And your site has a problem, and your whole system has a problem, and you better pass that on to everyone there! You better tell your supervisor and everyone above him that your company is fucked!
Me: I will be sure to pass that on, ma'am.
Woman: Yeah... yeah....
*click*
She hung up.
Ahaha. How do people get UPSET over that kind of thing? Can you even FATHOM how ENDLESSLY amusing this is for me? Ahhhh. Love it. :)
In other news, I got an email from my mother with results from a recent MRI. Basically she's got a bunch of cracked vertibrae and discs, bone spurs and arthritis all up and down her spine, nerve damage, and wedged discs. Not looking pretty. I have a fear she's going to ask me to come home and help her and my sister out with finances. She's got to start physical therapy and spinal injections. Going to have to miss work. I'll feel like such a horrible daughter and sister if I don't return home. Part of me wishes I had never read that email and just left them out of my life. I know how selfish that is, but I'm rather liking my life down here. You know? I've already made SO many friends and have already been introducing friend groups to other friends groups and have been creating connections within this city. Next weekend, Robin and I are gonna cash our first paychecks to celebrate, spending it on some blow or oc or crank or whatever and either taking a road trip to Austin, or to another city about 4 hours northeast of here and renting a 2-story house on the river for the weekend, $75 a night (it's got a bunch of jacuzzis, river tubing and rafting, all sorts of stuff).
I don't want to leave. Even the lesbian drama is amusing. I may have lost a friend by inadvertently "stealing" her girlfriend, which wasn't intentional, but the dynamic of which is at least entertaining. It's not the negative, detrimental drama from Milwaukee. It's intriguing. And I really like Darren. And don't want to move away from Jen. Blah. I don't want this to all get taken away from me.
Also-- all you Wisconsinites... I've been watching the weather channel, and holy tornadoes! Especially in Madison. And flooding! Be safe, you kids...!