Please pass this on. I'm the wife listed below.
Apple: Got pets? Don’t buy our products.
Check out the letter I just sent to Apple CEO Steve Jobs. Before you do, remember that I actually like Apple a lot and use their products constantly (even though I’ve moved away from the iPhone). But this is just too unbelievable:
My wife just took a very fancy and expensive laptop to the Apple Store in Denver to be repaired. Our cat had vomited on it and it wouldn’t turn on.
Fair enough. That’s our fault. We’re willing to pay to get it fixed. But it was returned to us unrepaired because it’s considered a “biohazard”. Really? It seems too ridiculous to be serious, but that’s what they said.
This isn’t the first time Apple was too good to fix our hardware. We had an item that had a slight nick last year and Apple refused to fix it because, they claimed, it had been “abused.”
I can assure you we take good care of our hardware. People with pets have problems sometimes and we need to be able to turn to our vendor to fix them. This year, I’ve spent northward of $10,000 on Apple hardware. I am pretty committed to Apple. But this kind of awful service shakes my faith and makes Linux look more tempting. I hear they’ve come a long way on UI.
What do you think? Am I just being a whiny baby because you won’t fix (for money) the hardware I’ve paid you thousands of dollars to acquire? Or are the Apple policies unreasonable? It’s one or the other, don’t you think?
This is with reference to Repair No. RXXXXXXXX.
What say you? Am I a whiny baby? Or does Apple need to look hard at their repair policies?
Check out the letter I just sent to Apple CEO Steve Jobs. Before you do, remember that I actually like Apple a lot and use their products constantly (even though I’ve moved away from the iPhone). But this is just too unbelievable:
My wife just took a very fancy and expensive laptop to the Apple Store in Denver to be repaired. Our cat had vomited on it and it wouldn’t turn on.
Fair enough. That’s our fault. We’re willing to pay to get it fixed. But it was returned to us unrepaired because it’s considered a “biohazard”. Really? It seems too ridiculous to be serious, but that’s what they said.
This isn’t the first time Apple was too good to fix our hardware. We had an item that had a slight nick last year and Apple refused to fix it because, they claimed, it had been “abused.”
I can assure you we take good care of our hardware. People with pets have problems sometimes and we need to be able to turn to our vendor to fix them. This year, I’ve spent northward of $10,000 on Apple hardware. I am pretty committed to Apple. But this kind of awful service shakes my faith and makes Linux look more tempting. I hear they’ve come a long way on UI.
What do you think? Am I just being a whiny baby because you won’t fix (for money) the hardware I’ve paid you thousands of dollars to acquire? Or are the Apple policies unreasonable? It’s one or the other, don’t you think?
This is with reference to Repair No. RXXXXXXXX.
What say you? Am I a whiny baby? Or does Apple need to look hard at their repair policies?