Thoughts on the Web 2.0 Entitlement Culture
Do you think there's a growing sense of entitlement among consumers and audiences, due to the staggering array of options, and the one-click-shopping/find-whatever-you-like-online mentality of online shopping?
Do you think that our online experience is significantly bleeding into our IRL experience, and that people are expecting sellers/service providers to behave like Amazon.com?
I already noticed this with dating a while back - it doesn't matter if you opt out of OKC/Tinder/etc, because the culture has been affected by those things, and whoever you meet at an IRL event, may be thinking "I could do better on Tinder." Or vice versa. You may be thinking that the ease of finding someone who is an exact match online (just finding them - not necessarily hooking up with them or getting involved with them) may alter the risk/reward ratio of approaching someone you see in person, but know nothing about.
I wonder how online shopping and online experiences in general, shape society, and I can't help but wonder if this same thing is happening in retail experiences.
Retail workers: if it's true, expect more rudeness, narcissism, and entitlement from your customers. You may come to be relieved the day that robots take your job, if it gets more dehumanizing.
Not everyone is affected the same way by the point and click world, but if you've come to expect that you will get exactly what you want from a computer, you might feel inconvenienced or affronted when humans can't perform to the same degree of efficiency.