RAAAAAAAAAAAAAAAAAAAAAAAAAGE
My ongoing war with Verizon (which you may or may not know about) has now reached a new low.
See, four months ago, my HOA notified the residents that they were taking over our FiOS payments, since we're supposed to have free internet in our neighborhood. I went through the hoops, giving Mark Johnston my account information and, a month later, letting him know that Verizon was still billing me. He responded the first time, acknowledging he recieved my account information. He never responded to my update that Verizon was still billing me, and never returned my calls.
Verizon, on the other hand... the first time I called, they took my information, made queries, and said they were making notes on my account to follow up because there was some special procedure involved and that they would call me back. (They didn't.) I called again a couple of weeks later. They had no notes on my account about the previous call, but said they'd take care of it and call me back with information. They never did. I just called today for the third time. I got a busy signal after ten minutes of voice menu fuckery, and then hung up on.
The damage so far, financially, is $191.98 in monthly payments my HOA should have made (including $47.99 of an automatic payment that cleared today AFTER I very clearly told the agent I spoke to that I wanted the auto-payments disabled, and she confirmed that she had done it), plus another $84 in overdraft fees related to mysterious clearing of $47.99 payments that I didn't have in my budget.
I am so, so not happy right now.
See, four months ago, my HOA notified the residents that they were taking over our FiOS payments, since we're supposed to have free internet in our neighborhood. I went through the hoops, giving Mark Johnston my account information and, a month later, letting him know that Verizon was still billing me. He responded the first time, acknowledging he recieved my account information. He never responded to my update that Verizon was still billing me, and never returned my calls.
Verizon, on the other hand... the first time I called, they took my information, made queries, and said they were making notes on my account to follow up because there was some special procedure involved and that they would call me back. (They didn't.) I called again a couple of weeks later. They had no notes on my account about the previous call, but said they'd take care of it and call me back with information. They never did. I just called today for the third time. I got a busy signal after ten minutes of voice menu fuckery, and then hung up on.
The damage so far, financially, is $191.98 in monthly payments my HOA should have made (including $47.99 of an automatic payment that cleared today AFTER I very clearly told the agent I spoke to that I wanted the auto-payments disabled, and she confirmed that she had done it), plus another $84 in overdraft fees related to mysterious clearing of $47.99 payments that I didn't have in my budget.
I am so, so not happy right now.