gee, *thanks* Telerama
I understand that sometimes DSL service fails for hours on end. It can happen to anyone.
But. You should answer the damn phone when people call to report problems, or say that you're closed (though at 7:30PM that would be unreasonable for a local ISP). What you should not do is have your voice-mail system claim to be routing the call to a representative and then go our to the movies or something while the customer waits. (And, psst: doing this after offering someone a rep for "new sales" is especially braindead.)
Telerama used to have clues. I hope to learn in the morning, via my then-working connection, that they still do and that they've been somehow hacked. That's not how I'm betting, though.
It is, of course, not in the least Telerama's fault that access from work is severely curtailed (even if I bring in my own machine so I can't possibly expose corporate assets to the wilds of the net). This merely adds to the frustration. There's a free hotspot at Pita Pit near work, so I think I know where I'm getting lunch tomorrow. :-) (Suggestions for free hotspots near Squirrel Hill welcome, in case this goes on for a while. I already know about T-Mobile at $6/hour.)
But. You should answer the damn phone when people call to report problems, or say that you're closed (though at 7:30PM that would be unreasonable for a local ISP). What you should not do is have your voice-mail system claim to be routing the call to a representative and then go our to the movies or something while the customer waits. (And, psst: doing this after offering someone a rep for "new sales" is especially braindead.)
Telerama used to have clues. I hope to learn in the morning, via my then-working connection, that they still do and that they've been somehow hacked. That's not how I'm betting, though.
It is, of course, not in the least Telerama's fault that access from work is severely curtailed (even if I bring in my own machine so I can't possibly expose corporate assets to the wilds of the net). This merely adds to the frustration. There's a free hotspot at Pita Pit near work, so I think I know where I'm getting lunch tomorrow. :-) (Suggestions for free hotspots near Squirrel Hill welcome, in case this goes on for a while. I already know about T-Mobile at $6/hour.)