I like my credit-card provider

Aug 11, 2016 09:02

Me: books hotel in foreign city.
Me: books tour in that city.
Me: books another tour in that city.
Me: attempts to book tour in a different city.
Booking site: couldn't get approval.
Me: tries a different tour (and different vendor).
Booking site: nope, we don't like your credit card either.
Husband: tries (joint card) and fails.

Phone rings.

Caller: Hi, this is (bank).
Me: Oh good; I was just about to call you.
Caller: There were these transactions...
Me: Yes that was me.
Caller: Ok, better safe than sorry. We'll unblock your card now.
Me: By the way, here are some travel dates and locations.
Caller: Got it.

I'll gladly accept those five minutes of inconvenience for that level of fraud protection. I even still had a valid session for the failed transaction, so retrying was easy.

I would have called them with the dates and locations closer to the trip to avoid card declines, but I didn't think about how the advance charges would look.

money, travel, customer service

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