Lupicia = win?
Running low on tea so I went to Lupicia's website last week to order some more, since there aren't any stores out east. :< Had a $20 gift card I was gonna use, but turns out the website doesn't have any method of inputting gift cards, so called customer service to change it into a gift certificate. They couldn't do it right away, so they said they'd call me back when it was done. Missed the call last Friday and picked up on Monday to a profusely apologetic customer service rep explaining there was some content missing on their revamped website that prevented them from crediting my gift cert, and they would be able to do it after the Japanese web team fixed it.
Logged into my account just now, to find $40.50 on the gift certificate balance! o____________o;; I vaguely recall the service rep mentioning adding some extra to my balance for the trouble, but that's like double the value and what's with the 50 cents? lol~ The service rep said he'd be in touch via email or phone on the status, but I haven't heard anything since the apology on Monday. I wonder if it's a mistake? He did say it should be done this week, which is why I checked today. Maybe I should use it before they change their mind, but then I'd feel kind of bad if it turns out they did overcredit, since they are a really nice company. :x
Logged into my account just now, to find $40.50 on the gift certificate balance! o____________o;; I vaguely recall the service rep mentioning adding some extra to my balance for the trouble, but that's like double the value and what's with the 50 cents? lol~ The service rep said he'd be in touch via email or phone on the status, but I haven't heard anything since the apology on Monday. I wonder if it's a mistake? He did say it should be done this week, which is why I checked today. Maybe I should use it before they change their mind, but then I'd feel kind of bad if it turns out they did overcredit, since they are a really nice company. :x