Speaking as white male
The man, after checking his papers and computer several times: Yes, I can see your service order and confirmation here, but for some reason it has not been entered to our worklists for tomorrow.
Me, absent mindedly replying to that, irrelevant to me, information: Ok, I don't mind, as long as you get it serviced tomorrow.
He: Yes, of course.
Only later when reading the usual set of tweets complaining how life is harder to people who are not white men, it occurred to me that for somebody else it might had not been so clear that they won't try to make their mistake my problem. But also with a bit of wondering if in such a case my certainty that things will work like I want was also the reason they did. Maybe his answer would have been different if I had given him any space to push problem to me?
Me, absent mindedly replying to that, irrelevant to me, information: Ok, I don't mind, as long as you get it serviced tomorrow.
He: Yes, of course.
Only later when reading the usual set of tweets complaining how life is harder to people who are not white men, it occurred to me that for somebody else it might had not been so clear that they won't try to make their mistake my problem. But also with a bit of wondering if in such a case my certainty that things will work like I want was also the reason they did. Maybe his answer would have been different if I had given him any space to push problem to me?