An Open Letter to an SBL Listee
Dear Customer,
When the RIR allocation for your IP space is listed as belonging to us;
and,
When your IP space, or any portion thereof appears on the Spamhaus Block List;
and
When Spamhaus says in the SBL listing that they have identified us as the responsible party for that IP space;
We are the responsible party.
Spamhaus notified us within moments of that listing occurring. We in turn notified you and requested you provide us with feedback. At that time we entered into a dialog with Spamhaus.
When, rather than providing us with feedback, you interrupt this dialog by going to them and requesting a de-listing yourself, you make yourself, and by extension, us, look foolish.
Please stop. It's embarrassing.
We are your provider. You pay us for a certain level of service. Let us provide that level of service by allowing you to not have to deal with Spamhaus. Perhaps those IPs addresses really deserve to be listed. Perhaps you haven't done your best at convincing us that the abuse has stopped (and believe me, if you're listed on the SBL abuse HAS occurred. What do you think all those complaints we've been forwarding to you were for?)
Besides, we still haven't heard back from you, and we did ask for a response.
Regards,
Your Network Provider.,
When the RIR allocation for your IP space is listed as belonging to us;
and,
When your IP space, or any portion thereof appears on the Spamhaus Block List;
and
When Spamhaus says in the SBL listing that they have identified us as the responsible party for that IP space;
We are the responsible party.
Spamhaus notified us within moments of that listing occurring. We in turn notified you and requested you provide us with feedback. At that time we entered into a dialog with Spamhaus.
When, rather than providing us with feedback, you interrupt this dialog by going to them and requesting a de-listing yourself, you make yourself, and by extension, us, look foolish.
Please stop. It's embarrassing.
We are your provider. You pay us for a certain level of service. Let us provide that level of service by allowing you to not have to deal with Spamhaus. Perhaps those IPs addresses really deserve to be listed. Perhaps you haven't done your best at convincing us that the abuse has stopped (and believe me, if you're listed on the SBL abuse HAS occurred. What do you think all those complaints we've been forwarding to you were for?)
Besides, we still haven't heard back from you, and we did ask for a response.
Regards,
Your Network Provider.,