A new door opens
I have received a job offer for the position of Technical Support Engineer from Pegasystems and have accepted it. My first day will be Monday, Nov. 26 at their Cambridge office (located between Lechmere and Kendall squares).
I will be doing front-line support, assessing, triaging and (as much as possible) resolving customer issues. They have two different second-line groups that can take issues I am not able to resolve and give them more focused attention. In time, I may move to join one of those groups but that's something for the future.
If you have any questions about this, feel free to ask.
I will be doing front-line support, assessing, triaging and (as much as possible) resolving customer issues. They have two different second-line groups that can take issues I am not able to resolve and give them more focused attention. In time, I may move to join one of those groups but that's something for the future.
If you have any questions about this, feel free to ask.