this is customer service at its best...
"What's your role there? Your title?"
"I'm an Inbound Repair Agent. We take the initial repair call and also assist with status, communicating with our repair teams."
"So you're more of a secretary."
"Yeah. You can say that."
"Is there anyone else there that can handle this issue and basically just kiss my ass more about this??"
"No, sir. I wouldn't have anyone in that capacity."
"I'm an Inbound Repair Agent. We take the initial repair call and also assist with status, communicating with our repair teams."
"So you're more of a secretary."
"Yeah. You can say that."
"Is there anyone else there that can handle this issue and basically just kiss my ass more about this??"
"No, sir. I wouldn't have anyone in that capacity."