IT Rule #2
It's never the novice users who cause trouble, it's always the ones who claim to know what they're doing.
I set up a computer for a new user, including setting up their e-mail account in Outlook. Shortly after leaving the remote office where the guy is working, I get a call. He was "setting up his e-mail account in Outlook and it doesn't work". Uhh, I already had it set up and working correctly, why did you have to screw with it??? So now I have to drive all the way back to Temecula to fix something he shouldn't have been messing with in the first place.
Meanwhile, the total computer noob I set up with a Linux machine has asked a grand total of 2 questions in the past 6 months. He's managed to keep his system updated and has managed to teach himself Open Office, Evolution Mail and Firefox, not to mention Ubuntu Linux.
I set up a computer for a new user, including setting up their e-mail account in Outlook. Shortly after leaving the remote office where the guy is working, I get a call. He was "setting up his e-mail account in Outlook and it doesn't work". Uhh, I already had it set up and working correctly, why did you have to screw with it??? So now I have to drive all the way back to Temecula to fix something he shouldn't have been messing with in the first place.
Meanwhile, the total computer noob I set up with a Linux machine has asked a grand total of 2 questions in the past 6 months. He's managed to keep his system updated and has managed to teach himself Open Office, Evolution Mail and Firefox, not to mention Ubuntu Linux.