Fun with SBC
I hate SBC DSL I want my Comcast back! Here is what I've been through so far. I received a package from them with some hardware(modem) and software. I set up the modem and download the software. The software says my modem is not trained and then my computer shuts off. I try to start it again but all I get is a background screen with no icons or start menu. I call SBC and they say its a Microsoft XP problem, and to call them. I call them and they say it's my HP Pavillion laptop's fault and I should call HP. I call HP and they say it's SBC's fault, but don't worry, we'll just do a system restore of a week ago, and that software will magically disapear. OK so I do a system restore. I call SBC again and they say that my DSL line hasn't even been turned on yet, but it will be in a few days. I wait a few days, and re-install my software and try to access the internet again. The same thing happens. I figure, hey maybe they haven't turned it on yet so I guess I have to do another system restore and wait a few hours. I wait a few hours and do it again. The same thing happens again and I call SBC. They say, fix your computer and call back. I do a third system restore and call back and tell them they have sucky software. Then they say, oh, you don't need that software to get on the internet. It's OPTIONAL. Its only the BROWSER... AHHHHH!!! So I don't install it for the fourth time, and they say, well your modem isn't recognized, so lets look at your network driver thingamabob. Oh you have twelve of them, that's too many, find out wich one is the real one and call back.... Dodododoooo. Ok, this one is the real one. Well the problem is that your laptop has too many network driver whatevers and the modem doesn't know which one to use, so you will have to void your warantee on your new laptop that you bought two months ago and open it up and take out one of the drivers. You won't be able to use wireless internet access anymore though. Um no, I don't think I want to do that, are you insane? Comcast worked just fine, this is a new laptop, I'm not going to void my warantee just because your modem is ghetto. Send me a modem with USB instead of Ethernet (you whores!) Ok, we can do that, but you'll have to change your package which there is a fine for, and right now it's in a 3-5 day view only phase, so call back in 3-5 buisness days. Um no, send out a technician with a USB modem now for free. OK we can do that in 3-5 buisness days but there is a charge of $250 to see a technician and we'll have to change your package. Wait a minute, you're going to charge me cause you have a sucky modem that isn't compatible, and I have to wait a week also! I don't think so. I want to cancel. Ok if you cancel there is a charge of 2 or 3 hundred dollars cause you signed a year contract... So- Let me get this straight, you are going to charge me for a service I can't use, or you're going to charge me to fix my problem that is your fault or you're going to charge me if I decide I don't want to use SBC anymore? Let me talk to your manager.. Ok... and the phone disconnects....
I feel as though I am being screwed. And I have a supreme distaste for SBC now. AND I STILL DON'T HAVE THE INTERNET!!!!
I feel as though I am being screwed. And I have a supreme distaste for SBC now. AND I STILL DON'T HAVE THE INTERNET!!!!