Fuck T-Mobile
The short version:
I've spent most of the day today without working Internet from my ISP, T-Mobile. Fuck T-Mobile. I literally started subscribing to a competitor while one of their techs wasted our time not fixing the problem before hanging up on us.
The long version:
Several months ago we subscribed to T-Mobile for 5G home internet. They offered a great monthly price with a rate lock-in, and their service was way faster than the DSL we'd been limping along with for years.
Unfortunately their service has always been glitchy. Sometimes we get massive bandwidth through the system, occasionally it chokes down to zero or near zero for minutes at a time. And even when it works, the latency is poor. Network speed tests show they're routing us through a private network to cities like Sacramento and Fresno, over 100 miles away. Latency problems make a real-world difference in things like videoconferencing- which I do hours a day as a remote worker.
The final straw came today when our T-Mobile service disappeared in the morning and worked only sporadically through lunch. Hawk called customer service. After wasting minutes going through an IVR to get to a tech, the tech wasted minutes insulting her intelligence with "Have you plugged it in?" type skeptical questions.
At that point I started looking at pricing from one of their competitors. We now have home Internet service from Verizon. Too bad it'll take a while before the equipment arrives; I'm ready to drop T-Mobile's equipment out the 3rd floor window right now.
UPDATE: At 9pm the service is still down. It's been down most of the past 12 hours. On sites like downdetector there's indication this is an area outage. Yet when we called customer support a second time this evening they insisted (again) on diagnosing our problem as if it's just us and ignored everything we pointed out about this being an area-wide problem.
I've spent most of the day today without working Internet from my ISP, T-Mobile. Fuck T-Mobile. I literally started subscribing to a competitor while one of their techs wasted our time not fixing the problem before hanging up on us.
The long version:
Several months ago we subscribed to T-Mobile for 5G home internet. They offered a great monthly price with a rate lock-in, and their service was way faster than the DSL we'd been limping along with for years.
Unfortunately their service has always been glitchy. Sometimes we get massive bandwidth through the system, occasionally it chokes down to zero or near zero for minutes at a time. And even when it works, the latency is poor. Network speed tests show they're routing us through a private network to cities like Sacramento and Fresno, over 100 miles away. Latency problems make a real-world difference in things like videoconferencing- which I do hours a day as a remote worker.
The final straw came today when our T-Mobile service disappeared in the morning and worked only sporadically through lunch. Hawk called customer service. After wasting minutes going through an IVR to get to a tech, the tech wasted minutes insulting her intelligence with "Have you plugged it in?" type skeptical questions.
At that point I started looking at pricing from one of their competitors. We now have home Internet service from Verizon. Too bad it'll take a while before the equipment arrives; I'm ready to drop T-Mobile's equipment out the 3rd floor window right now.
UPDATE: At 9pm the service is still down. It's been down most of the past 12 hours. On sites like downdetector there's indication this is an area outage. Yet when we called customer support a second time this evening they insisted (again) on diagnosing our problem as if it's just us and ignored everything we pointed out about this being an area-wide problem.