the customer from hell
she came storming in my office this morning, looking like someone going through withdrawl. I would be nervous from the glazed look in her eyes and obvious anger but I know in my heart I can take her down if I have to after all I am a foot taller and a person heavier - literally - she weighs maybe 110 soaking wet with rocks in her pockets - and me - well I could sumo if I lived in Japan. . She thrusts a bill in my face and starts screaming at me because we over charged her... are you ready..... 20 CENTS - the woman lives in down town - and to drive to my office would have cost her well over 5.00 in gas but she came storming in here to scream at me because instead of charging 141.13 I charged 141.31 - when all she had to do was call me and with the touch of a computer I could have changed the amount.
It makes me wonder about the stupidity of the average human being. My job is stressful, I deal with people all day long - I listen to their complaints even the ones that are small - for example your crew is 2 minutes late and I would like that 2 minutes taken off my bill. Or my favorite your crew left my shampoo two inches to the left of where I usually put it - these are real complaints that I deal with every day - people fascinate me - today I listened to a woman call me incompetant for charging her the wrong amount - and although I understand her frustration I do not know why driving across town and screaming at me would make her feel better - I wanted to reach into my desk and bean her with two dimes - my minor mistake - although frustrating is not reason to scream in my face about what a retard I am - I could understand if it was 50.00 or even 20.00 but we are talking LESS THAN A QUARTER
Because I am in the customer service industry I have no problem taking crap from people and smiling while I do it - but I will also complain when something isnt up to snuff ---- like someone at a cash register snapping gum while on the phone when there are 4 ppl in line up waiting to be served - or the waitress who ignores you to go flirt with the table of young guys sitting next to you.
I know what it takes to give good service and I appreciate the frustration of bad service - but come on people that was just silly....
It makes me wonder about the stupidity of the average human being. My job is stressful, I deal with people all day long - I listen to their complaints even the ones that are small - for example your crew is 2 minutes late and I would like that 2 minutes taken off my bill. Or my favorite your crew left my shampoo two inches to the left of where I usually put it - these are real complaints that I deal with every day - people fascinate me - today I listened to a woman call me incompetant for charging her the wrong amount - and although I understand her frustration I do not know why driving across town and screaming at me would make her feel better - I wanted to reach into my desk and bean her with two dimes - my minor mistake - although frustrating is not reason to scream in my face about what a retard I am - I could understand if it was 50.00 or even 20.00 but we are talking LESS THAN A QUARTER
Because I am in the customer service industry I have no problem taking crap from people and smiling while I do it - but I will also complain when something isnt up to snuff ---- like someone at a cash register snapping gum while on the phone when there are 4 ppl in line up waiting to be served - or the waitress who ignores you to go flirt with the table of young guys sitting next to you.
I know what it takes to give good service and I appreciate the frustration of bad service - but come on people that was just silly....