Whee?
So, it's been a pretty decent week at work, over all.
Nice shifts, for the most part, and... well, this is me just in from a finish today, and it's only just after 1am. Fastest finish EVER.
Had one batty old woman get shitty with me because her card wouldn't go through our machines (which is our fault how?) and in a brief, futile, and ultimately foolish attempt to be helpful, I pointed her towards the cash machine by the door. The one about... 12 feet from the bar. She makes this 'choh' noise, rolls her eyes, and goes to the machine, muttering to herself. Fair enough, so I serve the next woman along while waiting for her to return (because I'm good at my job, and -- gasp! -- don't need to type two pints of Tennents into the till to know it comes to 3.98), she comes back and glares at me because I'm serving somebody else. Dude! Queue! You bimble off to the machine, I pour two pints, you come back, I serve you. It isn't rocket science! But no, she came back and glared, then made some snarky comment about how she thought it was rude not to pay attention to the customer you're serving. I shouldn't have, but I pointed out that I was currently serving this next customer, and if she could give me ten seconds I'd be right back with her. Another 'choh', another eyeroll.
Now, if there's one thing that really winds me up it's customers who roll their eyes at me. Well, that and the ones who WHISTLE to try to get your attention. I can see you. I am serving somebody else. Whistling for me, or calling 'when you have a minute, could I have X Y and Z' is not helpful. I am not a dog, and I have my mind full of the order I'm currently serving. Adding yours on top means I have to go back to confirm the original one, and you'll wait longer. A note to all pubgoers out there - just wait your turn, it isn't hard. Even schoolkids manage this things called a 'queue'.
Anyway, back to shitty customer number 1, when I then go to her and repeat the price, she looks ta me like I'm mad, then finally digs into her purse for about 2 minutes for the money, which, I'll remind you, SHE ONLY JUST GOT OUT OF THE MACHINE. While waiting, therefore, I turn to the next customer and tell them I'll just be a moment, as they're starting to get antsy, and customer number 1 threw an absolute fit. It was a sight to behold. The pub went silent as she yelled at me, saying it was a disgrace that I wasn't paying attention to her, and she's the customer, and she shouldn't have to wait, and what sort of pub is this that doesn't accept cards anyhow, and I want a manager, and I want one now!
She got one, and I was absolutely raging. Usually I'm fine, and they can scream, shout, take off all their clothes, throw up, whatever, but this one really got to me. No idea why. I had to excuse myself for five minutes so I didn't turn round and tell her precisely where she could stick her attention.
Nice shifts, for the most part, and... well, this is me just in from a finish today, and it's only just after 1am. Fastest finish EVER.
Had one batty old woman get shitty with me because her card wouldn't go through our machines (which is our fault how?) and in a brief, futile, and ultimately foolish attempt to be helpful, I pointed her towards the cash machine by the door. The one about... 12 feet from the bar. She makes this 'choh' noise, rolls her eyes, and goes to the machine, muttering to herself. Fair enough, so I serve the next woman along while waiting for her to return (because I'm good at my job, and -- gasp! -- don't need to type two pints of Tennents into the till to know it comes to 3.98), she comes back and glares at me because I'm serving somebody else. Dude! Queue! You bimble off to the machine, I pour two pints, you come back, I serve you. It isn't rocket science! But no, she came back and glared, then made some snarky comment about how she thought it was rude not to pay attention to the customer you're serving. I shouldn't have, but I pointed out that I was currently serving this next customer, and if she could give me ten seconds I'd be right back with her. Another 'choh', another eyeroll.
Now, if there's one thing that really winds me up it's customers who roll their eyes at me. Well, that and the ones who WHISTLE to try to get your attention. I can see you. I am serving somebody else. Whistling for me, or calling 'when you have a minute, could I have X Y and Z' is not helpful. I am not a dog, and I have my mind full of the order I'm currently serving. Adding yours on top means I have to go back to confirm the original one, and you'll wait longer. A note to all pubgoers out there - just wait your turn, it isn't hard. Even schoolkids manage this things called a 'queue'.
Anyway, back to shitty customer number 1, when I then go to her and repeat the price, she looks ta me like I'm mad, then finally digs into her purse for about 2 minutes for the money, which, I'll remind you, SHE ONLY JUST GOT OUT OF THE MACHINE. While waiting, therefore, I turn to the next customer and tell them I'll just be a moment, as they're starting to get antsy, and customer number 1 threw an absolute fit. It was a sight to behold. The pub went silent as she yelled at me, saying it was a disgrace that I wasn't paying attention to her, and she's the customer, and she shouldn't have to wait, and what sort of pub is this that doesn't accept cards anyhow, and I want a manager, and I want one now!
She got one, and I was absolutely raging. Usually I'm fine, and they can scream, shout, take off all their clothes, throw up, whatever, but this one really got to me. No idea why. I had to excuse myself for five minutes so I didn't turn round and tell her precisely where she could stick her attention.