(no subject)
I went to Amsterdam on the bus a few weeks ago. I'd bought a day ticket for €10 (cheaper than a return or two singles), but I couldn't make the change I intended to make because the ticket issued to me was printed by a computer that the driver of the connecting bus didn't recognise. On the off chance that Connexxion (what's in a name?) were going to make themselves useful for a change I sent them a letter with the details of the journey in it. They sent me one back telling me they took it up with the driver in question and instructed him in the proper validity of various tickets. They also sent me a free day pass (no peak or premium restriction!). I'm impressed.