(no subject)
i wonder if humyn connection would improve with simply giving an honest answer when given a mundane question. for example, yesterday a womyn came into work and (mostly) out of habit i asked how her day was going.rather than giving a one word response, as we are all so accustomed to, she opened up a dialog with me about how our days we ACTUALLY going. it was such a nice rift in the employee/customer relationship that i warmed to her immediately and when she came in today we resumed talking like old friends. i think i shall try this sometime in any-store-usa to see what results may come of it.
one thing i hate about working for corporate america: a few days ago a girl i've been working with was "released". said girl is a twenty-year-old single mother raising two kids. all through december she begged us to let her pick up our shifts (despite the fact everyone's hours have been cut)and posted notes on the bulletin board weekly with the same request so she could buy her kids xmass gifts. a good portion of us helped her out in what ways we could and my boss even bought presents for her kids. the reason she was "let go" was because she received complaints from customers on four separate occasions. i know for a fact that on one of those occasions the customer was being a complete asshole and unlike the majority of my coworkers over the years she stood up for herself in the most polite way possible. i told her at the time i was glad i was working with someone who had a spine and assured her she was not in the wrong (which i honestly don't believe she was). says my boss: i had to follow procedure. you could tell she was sorry, but fear is a mighty god and i suppose the fear of losing her own job by not reporting all incidents to corporate was enough to make her cower. this makes me miss my old boss who would fight tooth and nail for his employees if they were good ones, which this girl was, and who was not afraid to tell the customer when they were in fact wrong. it felt good to know someone had my back, was choosing people over profits. starbucks sells itself; we are just the tired faces behind green aprons who fake pride to keep our benefits. oh well, the show must go on.
one thing i hate about working for corporate america: a few days ago a girl i've been working with was "released". said girl is a twenty-year-old single mother raising two kids. all through december she begged us to let her pick up our shifts (despite the fact everyone's hours have been cut)and posted notes on the bulletin board weekly with the same request so she could buy her kids xmass gifts. a good portion of us helped her out in what ways we could and my boss even bought presents for her kids. the reason she was "let go" was because she received complaints from customers on four separate occasions. i know for a fact that on one of those occasions the customer was being a complete asshole and unlike the majority of my coworkers over the years she stood up for herself in the most polite way possible. i told her at the time i was glad i was working with someone who had a spine and assured her she was not in the wrong (which i honestly don't believe she was). says my boss: i had to follow procedure. you could tell she was sorry, but fear is a mighty god and i suppose the fear of losing her own job by not reporting all incidents to corporate was enough to make her cower. this makes me miss my old boss who would fight tooth and nail for his employees if they were good ones, which this girl was, and who was not afraid to tell the customer when they were in fact wrong. it felt good to know someone had my back, was choosing people over profits. starbucks sells itself; we are just the tired faces behind green aprons who fake pride to keep our benefits. oh well, the show must go on.