Dickwads.
I hate people that tell me crap.
Here I am, enjoying another bad day in tech support when I get call, hell I lost count.
This guy says he can't get on and needs an IP address. Fine. Connect to the modem, modem is online and connected to this guys wireless router. I tell him its connected to the router, so the router is the first place to start with. He says it can't be his router and its the modem. I ask him what his notebooks IP's are.
If the router was fucntioning, he'd be gettign a 192.168 IP address. The guy says he is a network adming, oh boy, a paper mcse kiddo. So I ask him again what the IP address he is getting, as he last said he was not getting an IP. Here is how it breaks down... If the modem was the fault and not the router, the systems would be still getting the 192 address from the router. Its not, does anyone care to guess why? Ding Ding, it the bloody router that's at fault. Reboot it.
They reboot the router, ding we have a winner! Think before you call. If you're systems are getting a 192 address from the router and unable to connect, call your isp. If you don't get an IP address from the router, its the router that is messing up.
Its simple logic folks.
Here I am, enjoying another bad day in tech support when I get call, hell I lost count.
This guy says he can't get on and needs an IP address. Fine. Connect to the modem, modem is online and connected to this guys wireless router. I tell him its connected to the router, so the router is the first place to start with. He says it can't be his router and its the modem. I ask him what his notebooks IP's are.
If the router was fucntioning, he'd be gettign a 192.168 IP address. The guy says he is a network adming, oh boy, a paper mcse kiddo. So I ask him again what the IP address he is getting, as he last said he was not getting an IP. Here is how it breaks down... If the modem was the fault and not the router, the systems would be still getting the 192 address from the router. Its not, does anyone care to guess why? Ding Ding, it the bloody router that's at fault. Reboot it.
They reboot the router, ding we have a winner! Think before you call. If you're systems are getting a 192 address from the router and unable to connect, call your isp. If you don't get an IP address from the router, its the router that is messing up.
Its simple logic folks.