Continued credit card processing frustrations.
The problem: I want to be able to swipe credit cards using the authorize.net gateway which is where my merchant account is. They have a virtual terminal into which I can type credit card info, but this is tedious, and I get charged a higher transaction rate. However, whenever I try swiping a card, the browser session crashes and recovers without
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Can you lay your hands on the original Windows installation media and license key for your system? Does the Service Pack on your media match the Service Pack on your system, or has your system been patched to a more recent Service Pack. If they match, a Windows "repair" installation is straightforward and could help. If they don't match, run away; thar be dragons!
Provided you have all the necessary hardware and software, a complete Windows system backup and restore can be remarkably quick and painless, and has worked miracles for me several times. Do you have XP Home or Pro? A 3.5" floppy drive and diskette? What size is your system drive? What do you have in the way of similarly-sized spare drives, bare and/or external USB?
On that ActiveX control, has anyone tried the brute-force method for replacing system files that are suspected of being corrupted? I haven't done this enough times to give detailed instructions without further research, but I expect Richard will know what I mean. There would be a fair bit of command line work, probably in safe mode or recovery console. You would manually hunt down and purge all instances of the suspect file, especially those in hidden/system folders, and then replace the suspect file(s) with known good copies. The good files would either have been extracted from a setup archive using some arcane command, or lifted from a similarly-configured but well-behaved system.
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As for the brute force method of dealing with the Activex control, I don't know where to begin looking for the "suspect" file. I went into the windows\downloaded programs directory, found it an deleted it manually, then went back to the site and reinstalled it.
Also, since it works on Crystal's Win 7 (64 I think) computer and the reader is a true plug and play device, I don't think we're looking at an OS conflict, particularly since neither the Magtech nor the Authorize.net site mention anything about OS versions. Actually, now that I think about it, the authorize.net site wants 2000, XP or Vista with no mention of 7, but it clearly works.
So yes, I probably can do a windows reinstall, but not knowing what the cause is, I'm loth to do that and then run into the same problem after many hours of reinstalling and reconfiguring things to my liking. This machine is heavily customized for being my business machine. There is also the fact that at least some of this would require sighted assistance and Crystal's time is at a premium.
On a related note, I am extremely frustrated that the "customer support" people have been entirely feckless and useless, and that there doesn't appear to be anyone backstopping the front-line support who knows any more about this issue than I do at this point.
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