*death glare*
Dear Madam,
Let me illuminate for you one of the key principles of receiving good customer service from your average service worker: the nicer you treat us, the more likely we are to go out of our way to assist you. And I have bent that nearly to its breaking point already, given your situation, while you have done nothing but harangue me.
Our train staff has already risen above and beyond the call of duty. Upon realizing that, with 5 hour delays on your initial train, you would not make your connection in Chicago, the staff STILL found a way to get you where you are going no later than you would have otherwise. They found you space aboard our co-operating bus line at a station before Chicago, as well as finding all of your luggage so that it wouldn't be affected by the delay, either, and arrive the day after you do.
I apologize that the bus company failed to inform me of your arrival; if they had, I would have been more than happy to bring my baggage cart down to the unloading area to assist you with your copious baggage. However, making snarky remarks and pointedly glancing at me while you whinge about how unfair it was that you had to haul all that baggage off one train and onto another makes me rather glad I wasn't around for either process. You are, after all, the one who chose to bring it all.
But the part that really got me was your whine-and-moan act when I went out of my way to find out what options you would have for supper. I called another station to find out who the conductor was. I called the conductor and asked if there was any dinner they could hold for you, given that your sleeper price includes meals. It really is too bad that you have had to go through all this trouble; I do not doubt this. But when our crews have already done their darnedest to find a way to get you to your destination, is it really worth a full-on temper tantrum when you find out that the dining car has, by the time you got here, already closed for the evening? I called immediately when I found out your predicament. It is nobody's fault, and no, I can't speak to someone more in-charge on that train than the head conductor. It's kinda like the captain on a ship or an airplane - while aboard, he is the boss.
I am happy to give you our conductor's name. You can speak to him all you like when you get on board. And no, I really don't have any authority to demand anything more for you. Here is our customer service number; feel free to try them.
And I'll feel free not to tell you that I could technically have done an emergency payout to get you dinner, so that you could either order in or visit a nearby restaurant on us. Because, considering how we have already bent over backwards to try our best for you, your attitude towards us is still apalling. Seriously? GTFO my station. Try harder next time.
Sarcastic love and kisses,
Stormy
Let me illuminate for you one of the key principles of receiving good customer service from your average service worker: the nicer you treat us, the more likely we are to go out of our way to assist you. And I have bent that nearly to its breaking point already, given your situation, while you have done nothing but harangue me.
Our train staff has already risen above and beyond the call of duty. Upon realizing that, with 5 hour delays on your initial train, you would not make your connection in Chicago, the staff STILL found a way to get you where you are going no later than you would have otherwise. They found you space aboard our co-operating bus line at a station before Chicago, as well as finding all of your luggage so that it wouldn't be affected by the delay, either, and arrive the day after you do.
I apologize that the bus company failed to inform me of your arrival; if they had, I would have been more than happy to bring my baggage cart down to the unloading area to assist you with your copious baggage. However, making snarky remarks and pointedly glancing at me while you whinge about how unfair it was that you had to haul all that baggage off one train and onto another makes me rather glad I wasn't around for either process. You are, after all, the one who chose to bring it all.
But the part that really got me was your whine-and-moan act when I went out of my way to find out what options you would have for supper. I called another station to find out who the conductor was. I called the conductor and asked if there was any dinner they could hold for you, given that your sleeper price includes meals. It really is too bad that you have had to go through all this trouble; I do not doubt this. But when our crews have already done their darnedest to find a way to get you to your destination, is it really worth a full-on temper tantrum when you find out that the dining car has, by the time you got here, already closed for the evening? I called immediately when I found out your predicament. It is nobody's fault, and no, I can't speak to someone more in-charge on that train than the head conductor. It's kinda like the captain on a ship or an airplane - while aboard, he is the boss.
I am happy to give you our conductor's name. You can speak to him all you like when you get on board. And no, I really don't have any authority to demand anything more for you. Here is our customer service number; feel free to try them.
And I'll feel free not to tell you that I could technically have done an emergency payout to get you dinner, so that you could either order in or visit a nearby restaurant on us. Because, considering how we have already bent over backwards to try our best for you, your attitude towards us is still apalling. Seriously? GTFO my station. Try harder next time.
Sarcastic love and kisses,
Stormy