An Open Letter To Time Warner Cable
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Dear TWC:
I’ve been a customer of yours for just under a year now. In that time, I have been mostly pleased with your service. Unlike the vast majority of your customers, I’ve never had a long-term outage (touch wood), or serious issues with my Internet or cable - the former being essential, given that I work from home and rely on steady Internet for my job. Your customer service has generally been pleasant and helpful the few times I’ve called them. Even when you pulled a bonehead move like threatening to phase in metered broadband, and I went in hard on you, I was still willing to break bread and see it from your perspective. The representatives of your company I’ve talked to on Twitter have been pleasant, forthright, and honest about what they do and where they stand vis-a-vis company decisions. I even supported you when Rupert Murdoch tried to hold you hostage over transmission fees for Fox content, if only because I think he represents a greater threat to the free flow of information.
That’s why a recent email I got from your company really pissed me off.
Read the rest of this entry »
Dear TWC:
I’ve been a customer of yours for just under a year now. In that time, I have been mostly pleased with your service. Unlike the vast majority of your customers, I’ve never had a long-term outage (touch wood), or serious issues with my Internet or cable - the former being essential, given that I work from home and rely on steady Internet for my job. Your customer service has generally been pleasant and helpful the few times I’ve called them. Even when you pulled a bonehead move like threatening to phase in metered broadband, and I went in hard on you, I was still willing to break bread and see it from your perspective. The representatives of your company I’ve talked to on Twitter have been pleasant, forthright, and honest about what they do and where they stand vis-a-vis company decisions. I even supported you when Rupert Murdoch tried to hold you hostage over transmission fees for Fox content, if only because I think he represents a greater threat to the free flow of information.
That’s why a recent email I got from your company really pissed me off.
Read the rest of this entry »