Hooray! Other people who understand!
I've just started working for a large bookchain in Australia, 30hrs/week.
I hate it so much when it turns out we don't have a particular book in stock ('But we can order it in for you!!'), and the customer acts personally affronted that *gasp* we don't have their really old/technical/specialised book waiting
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The woman just blicked at me, then said, 'No, it's just a normal fiction book.'
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It makes me laugh, yet makes me sad.
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Thanks for your words.
Booksellers, Unite!!!
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