customer service
This evening, I attended the retail department's annual training meeting out of curiosity. Man, it ran overtime by an hour and a half! Those people will do anything to drag out their social opportunities with each other.
At one point in the meeting, Judy (one of the leads) did a hilarious skit in which she demonstrated bad customer service. The "store" was trashed, her clothes were all in disarray, she scowled and grimaced, and she totally ignored her "customers." Judy's excuse for being rude was that she was trying to memorize a Bible verse for church -- some verse about servanthood. At a couple of points in the skit, her face twitched, but other than that she stayed in character. She had to keep pausing as we laughed at her one-liners, but we'd usually recover in a decent amount of time and she'd keep going. Until this exchange of lines:
Customer: Excuse me. Excuse me, miss.
Judy: What do you want?!
Customer: I just want to know what the price is on this item.
Judy: Can't you see I'm busy? Go ask in Guest Services.
Customer: Whaaaaa.... Excuse me?
Judy: You heard me. Go ask in Guest Services.
Customer: But this is the store. I'm supposed to ask here.
Customer: Do you have prayer shawls?
Judy: I don't know. Go look around.
Customer: I was wondering, what's the significance of a prayer shawl?
Judy: You use it to pray. That's kind of an obvious answer, don't you think?
Customer: Well, what's the significance?
Judy: I don't know, does it look to you like I use one?
Customer: Where can I find out more about prayer shawls?
Judy: Go look in a book.
Customer: Which one?
Judy: Try Enter Your Gates. I mean, Enter His Gates.
Customer: Okay, and where would I find it?
Judy: Over there! Somewhere! I'm too tired to find it for you.
Judy: You find that book yet? We do close at 5:00, you know.
Precious! We totally lost it at that point and laughed for a good couple of minutes. "We do close at 5:00, you know." Oh, man! Could you imagine the shock of actually hearing that said to a customer?! Oh, man! We nearly peed on the floor, it was so funny!
The skit concluded soon after that by the "boss" coming in and "firing" Judy.
By the way, today I pushed Michael's application over the last of three hurdles to hiring him into my department. Hurray and praise God! Now he needs to get back into town so that he can accept the job.
At one point in the meeting, Judy (one of the leads) did a hilarious skit in which she demonstrated bad customer service. The "store" was trashed, her clothes were all in disarray, she scowled and grimaced, and she totally ignored her "customers." Judy's excuse for being rude was that she was trying to memorize a Bible verse for church -- some verse about servanthood. At a couple of points in the skit, her face twitched, but other than that she stayed in character. She had to keep pausing as we laughed at her one-liners, but we'd usually recover in a decent amount of time and she'd keep going. Until this exchange of lines:
Customer: Excuse me. Excuse me, miss.
Judy: What do you want?!
Customer: I just want to know what the price is on this item.
Judy: Can't you see I'm busy? Go ask in Guest Services.
Customer: Whaaaaa.... Excuse me?
Judy: You heard me. Go ask in Guest Services.
Customer: But this is the store. I'm supposed to ask here.
Customer: Do you have prayer shawls?
Judy: I don't know. Go look around.
Customer: I was wondering, what's the significance of a prayer shawl?
Judy: You use it to pray. That's kind of an obvious answer, don't you think?
Customer: Well, what's the significance?
Judy: I don't know, does it look to you like I use one?
Customer: Where can I find out more about prayer shawls?
Judy: Go look in a book.
Customer: Which one?
Judy: Try Enter Your Gates. I mean, Enter His Gates.
Customer: Okay, and where would I find it?
Judy: Over there! Somewhere! I'm too tired to find it for you.
Judy: You find that book yet? We do close at 5:00, you know.
Precious! We totally lost it at that point and laughed for a good couple of minutes. "We do close at 5:00, you know." Oh, man! Could you imagine the shock of actually hearing that said to a customer?! Oh, man! We nearly peed on the floor, it was so funny!
The skit concluded soon after that by the "boss" coming in and "firing" Judy.
By the way, today I pushed Michael's application over the last of three hurdles to hiring him into my department. Hurray and praise God! Now he needs to get back into town so that he can accept the job.