A Letter to the Metro
Does someone at the MBTA hate the Franklin commuter rail line? I've been riding train 715 departing South Station at 4:10 PM for years now, and there have NEVER been enough seats - people are always crammed into the aisles. Six single-level cars are simply not enough for the ridership.
Strike up a conversation with riders on that line and you'll easily find dozens who've written in to complain many times. But the MBTA continues to ignore all customer complaints, apart from the standard kiss-off letter.
The Needham train just before the 715 has more than ample seating - often, nearly half the seats are completely empty. Perhaps some MBTA managers or Statehouse big shots take that line.
Yesterday (7/27/05) was one of the hottest days of the year. The temperature was in the mid-90s. So why did three out of the six cars of train 715 have no air conditioning? Passengers were jammed so tightly into the remaining three cars that entry was impossible. Meanwhile, in the cars without AC, temperatures soared to well over 100 degrees. It's a miracle that no one suffered heat stroke or a heart attack.
Perhaps that's what it would take to get the MBTA to put adequate service on the 715 Franklin train - a death, or a miracle.
Strike up a conversation with riders on that line and you'll easily find dozens who've written in to complain many times. But the MBTA continues to ignore all customer complaints, apart from the standard kiss-off letter.
The Needham train just before the 715 has more than ample seating - often, nearly half the seats are completely empty. Perhaps some MBTA managers or Statehouse big shots take that line.
Yesterday (7/27/05) was one of the hottest days of the year. The temperature was in the mid-90s. So why did three out of the six cars of train 715 have no air conditioning? Passengers were jammed so tightly into the remaining three cars that entry was impossible. Meanwhile, in the cars without AC, temperatures soared to well over 100 degrees. It's a miracle that no one suffered heat stroke or a heart attack.
Perhaps that's what it would take to get the MBTA to put adequate service on the 715 Franklin train - a death, or a miracle.