Unbelievable - Virgin Media deliberately degraded my broadband.
My Virgin Media 50M line has had an intermittent fault for months. 4th engineer visit today, the engineer opened up the on-street cabinet and told me he was moving me to another "level" (physically a port, presumably a different frequency) as Virgin had put a "tab" on mine - a small round adaptor screwed onto the port that causes the upstream to drop out frequently - and from experience, it's as likely to do so when I'm doing nothing but trying to connect to my work VPN or read email as when I'm using Bittorrent.
He asked me if I downloaded a lot ("like movies and stuff?"), and said "they love doing this", and confirmed that I wouldn't have had any warning or notification. But he took it off and labelled my line to stop them doing it again as "they shouldn't do it to 50M customers, they're allowed to download as much as they like".
I'm considering a Data Protection request to Virgin Media as my next step. Not to mention shouting about it to anyone who'll listen. Why they would deliberately break - not rate limit, not throttle, but introduce a frequent intermittent fault that took their own engineers months to diagnose - baffles me (and I'm an ISP network engineer).
He asked me if I downloaded a lot ("like movies and stuff?"), and said "they love doing this", and confirmed that I wouldn't have had any warning or notification. But he took it off and labelled my line to stop them doing it again as "they shouldn't do it to 50M customers, they're allowed to download as much as they like".
I'm considering a Data Protection request to Virgin Media as my next step. Not to mention shouting about it to anyone who'll listen. Why they would deliberately break - not rate limit, not throttle, but introduce a frequent intermittent fault that took their own engineers months to diagnose - baffles me (and I'm an ISP network engineer).