Apple/Fedex Debacle
Dammit Apple. I love you but you're killin' me.
On September 12th I ordered a QT7 Pro key. I don't know, I've always had one and was annoyed when I went to go make a clip that I couldn't use QT to do it. So, hey, $30 and I'm in business. It's a software key download so when my email blipped to notify me that Apple had shipped my order I totally ignored it.
On September 13th I was going through email deleting junk and I noticed I had two shipment notifications from Apple. The second was for a 12" Powerbook. Yay! I'm getting a Powerbook! Waitasec. I didn't order a Powerbook. Where did it come from? I checked the Apple store and sure enough I had TWO orders placed recently, one for my QT7 Pro key and another one for a Powerbook! Hey, free Powerbook, right? Cause I'm such a super-keen Mac guy, right? please? no. Unfortunately they charged me all $1600+ for it. To my debit card. And overdrew my account. fuck. fine.
So I call Fedex right away and tell them under no circumstances are they to deliver this package. return to sender. address unknown. no such number. no such zone. Did I mention that they shipped to my old Bank One mail stop? which I don't have access to as I no longer work for Bank One? No problem. They'll send it right back. It hasn't even made it to Chicago yet. cool.
So I call Apple. Explain to them that some bug in their website processed an order I never placed. sorry sir, we can't issue a refund until the package is returned to us. ooook. I accept that the universe doesn't want me to have any cash on me right now. Maybe I would have been overcome with a need for expensive tequila and strippers, gotten smashed, felt up some unwilling girl named Paige, been bounced hard and bought tickets to Vegas where I consoled myself in more booze and poker. It's an expensive habit. So the Universe is lookin' out for me. I can accept that. I'll get my money back eventually, this is all just a little bump in the road.
Then again, it could be a pothole. The next morning I check on the tracking status: Out for Delivery. Out of you're fucking mind, I told you to send that shit back! So I call Fedex. Oh, the driver probably hasn't read the update yet. Hrm? What the fuck is the point of updates if you don't check them before you load the truck? Ok, worst case scenario? Oh, he'll read the update before it's signed for and see that he shouldn't deliver it. Whew. That's good.
Fuckers. It was delivered yesterday afternoon. So now some Bank Monkey has a Powerbook, I'm out $1600 and Apple is on my shitlist. I'll call them this morning, and if I have to talk to Steve Himself I'm getting my money credited back to me. I'm going to try and swing by Bank One and find the Powerbook, my old manager should be able to help me. Hopefully he's at the same mailstop. Hey, it's not MY powerbook, _I_ didn't fucking order it. Apple should be the one concerned about its fate. Shit, they should give me my money back AND give me the Powerbook. Yeah, right.
On September 12th I ordered a QT7 Pro key. I don't know, I've always had one and was annoyed when I went to go make a clip that I couldn't use QT to do it. So, hey, $30 and I'm in business. It's a software key download so when my email blipped to notify me that Apple had shipped my order I totally ignored it.
On September 13th I was going through email deleting junk and I noticed I had two shipment notifications from Apple. The second was for a 12" Powerbook. Yay! I'm getting a Powerbook! Waitasec. I didn't order a Powerbook. Where did it come from? I checked the Apple store and sure enough I had TWO orders placed recently, one for my QT7 Pro key and another one for a Powerbook! Hey, free Powerbook, right? Cause I'm such a super-keen Mac guy, right? please? no. Unfortunately they charged me all $1600+ for it. To my debit card. And overdrew my account. fuck. fine.
So I call Fedex right away and tell them under no circumstances are they to deliver this package. return to sender. address unknown. no such number. no such zone. Did I mention that they shipped to my old Bank One mail stop? which I don't have access to as I no longer work for Bank One? No problem. They'll send it right back. It hasn't even made it to Chicago yet. cool.
So I call Apple. Explain to them that some bug in their website processed an order I never placed. sorry sir, we can't issue a refund until the package is returned to us. ooook. I accept that the universe doesn't want me to have any cash on me right now. Maybe I would have been overcome with a need for expensive tequila and strippers, gotten smashed, felt up some unwilling girl named Paige, been bounced hard and bought tickets to Vegas where I consoled myself in more booze and poker. It's an expensive habit. So the Universe is lookin' out for me. I can accept that. I'll get my money back eventually, this is all just a little bump in the road.
Then again, it could be a pothole. The next morning I check on the tracking status: Out for Delivery. Out of you're fucking mind, I told you to send that shit back! So I call Fedex. Oh, the driver probably hasn't read the update yet. Hrm? What the fuck is the point of updates if you don't check them before you load the truck? Ok, worst case scenario? Oh, he'll read the update before it's signed for and see that he shouldn't deliver it. Whew. That's good.
Fuckers. It was delivered yesterday afternoon. So now some Bank Monkey has a Powerbook, I'm out $1600 and Apple is on my shitlist. I'll call them this morning, and if I have to talk to Steve Himself I'm getting my money credited back to me. I'm going to try and swing by Bank One and find the Powerbook, my old manager should be able to help me. Hopefully he's at the same mailstop. Hey, it's not MY powerbook, _I_ didn't fucking order it. Apple should be the one concerned about its fate. Shit, they should give me my money back AND give me the Powerbook. Yeah, right.