I hate comcast! Hate them because they suck! Up yours Comcast!
I will never use Comcast ever again! Neither should you and here is why...
Comcast has got to rank highest on the all time suck chain for customer service, I seriously have no idea on where to even begin my nightmare; the first horrible experience I paid for their services, or the second time I was stupid enough to give into my extreme reluctance to sign back up with them. Get me once, shame on me, get me twice, shame on me, but a third time you can forget! Let's just start from the second time. I can't believe it was even worse than the first, but sure enough, they made me burst, they made me curse! They found the most incompetent, rude, uncaring people to answer their phones and call them they're "customer service".
(sigh)
My wife and I signed up for an Internet/cable t.v. package when we moved 7 months ago, they showed up and hooked up the t.v. then left the self-install kit for us. Needless to say we had some problems with the Internet, so we call and they walk us through all the normal crap, maybe we had it working for a bit, then it went out, I can't remember exactly, but I do know we called them a few times before they kept telling us to do the same thing. So, being sick of repeating the same procedure over and over I tell them to get a human person over here, because it's not working, we've tried everything and after getting that through there heads I say I NEED SOMEONE HERE! They give me an appointment, great! Right? NOT WHEN THEY DON'T SHOW UP!!! So they're running late or some crap, but didn't call me to tell me this, they waited for me to call AND THEN they let me know the guy will be there two hours after the initial four hour window I had already waited, but I had to leave for work, as did my wife so I told them forget it, make me another appointment.
So, now I'm waiting for my other appointment, of course I had to arrange my work schedule for the bastards to come out, and you would think that they would be somewhat sympathetic or at least attempt to pretend to acknowledge their error for a freaking service I'm paying for! I really don't think it mattered, because they didn't show up for the re-scheduled appointment either!!! What the hell? How can you miss two appointments with the same customer in a row? How? They said, "oh, well there were some power outages in that area and so we canceled all of the appointments. I'm sorry." What? You "cancel" my appointment and don't even call me? Are you serious? Is this how you run a business? Do you know what happens if I don't show up to my job without calling? I get fired. How do they get away with this crap?
Oh, but it keeps getting better! They offered me absolutely zero compensation for the missed appointments, and said they'd credit me in three days for the 2 weeks our internet was out, oh and get this, this here is Comcast Customer Service at it's best, "call us back in three days to make sure it was approved by my manager".
I don't care what your process is to get this through, but why in the hell do I have to call you... to find out if you did your job? I am paying you! Remember? I can't even fathom the idea of telling a customer to call back to see I did my job right, but they told me that they are not allowed to make calls like that to customers. What? That makes even less sense, she tried to explain it to me when I said let me talk to your manager at which a point a guy got on the phone and assured me that it would be taken care of and they would send out the new bill to reflect the changes. Ok, whatever. At this point I'm thinking they're just blurting out any shit that they think will get me off the phone asap, swear on my balls I felt the smoke being blown up my ass like I was sitting on a steam engine stack.
Well the correct bill never came. So with all of my built up rage and aggravation hanging on a thread to not spend my weekend on plans to price scoped rifles in various rifle shops and lay down blue prints to start picking off random Comcast employees as they leave for the day; my hesitation was at an all time high, I did not want to ever, ever, ever EVEREVEREVEREVER WANT TO talk to another Comcast employee for.. never, never again, ever. (ee-vv-ee-rr) But I didn't have to worry about them pushing me over the edge, cause that time had come waaay past!
Sometime between all this, I get a call from another rep. asking when I'm going to pay my bill. I told her, I will pay my bill, when I get the correct one sent to me, she must have been new cause she didn't know what to say to that, and I ended it there.
So this is how the next delightful call went, not verbatim, but pretty close. Me: Do you guys still suck? Comcast: Yes, yes we do, very badly do we suck. And in not so many words (well probably not any of them) they said we only plan to suck harder. I thought so, I politely replied to dunce on the other end, may I speak with a supervisor? Um, you are speaking with a supervisor. Oh I am, am I? Well are you aware of my consistent problems I've had? "Yes", he said, "and I appolablablabla." Good, I replied, then you understand my situation. To add to our shared touristic phone call, where I knew at some point he'd probably be flipping me off, muting his phone to bitch to his cube buddies about how much of a bitch I am, but I insisted on walking through it again.
So I tell him how no one showed up for two appointments and nobody cared. I asked him how they run their customer quality assurance, if all calls are recorded, they can look back to them and listen, but they only record some calls, so that is out. I asked him if there was a complaint on file from which I requested to be submitted on my last "day of the dumb" when I spoke to them, and he said... brace yourself.... hold on tight... this ones a shocker...he said........... there was no complaint submitted. I gasped for air, I couldn't breath! Once I gathered myself back up, I requested him to do it again, and then I asked him if this is how they typically do business, of course he said no, but I don't believe him. I asked him how he would feel if he had to wait four hours on two separate occasions for the cable guy to not show up, I pointed out to him that, that is 8 hours, a full time day at work wasted because of them. At which point I heard some inaudible words before I realized that I had been over-successful with my efforts to make him feel stupid to the point where he just hung up on me. If indeed (which I doubt) he was an actual manager, that makes it even worse. So know we have 2 missed appointments, management hanging up on me, an unprocessed complaint and an incorrect bill.
I couldn't handle talking to them after that, and we still had not received a corrected bill. I couldn't to it again, not for a long while, my muscles and veins would have popped out, my skin would have turned green and I'd of had to buy a new shirt. In the mean time we paid their minimal balance to keep our cable and Internet on.
Last conversation with them, just a couple of weeks ago, another "supervisor". I asked about the bill, it's still wrong, he told me he sees where our account was supposed to be adjusted and that he would adjust it. So I said, what about all the crap I was put through? The missed appointments, the horrible service? He said, "well, I can't do anything about that." Why not? "Because it was three months ago". What about my complaints? Did they get submitted? "I see something about that in here" So what's the problem? "It was three months ago". Yeah, but they hung up on me last time I called. "but it was three months ago." I know for fact that dept and mistakes do not just disappear after three months. I'm sure he was thinking, "I want to hang up on you right now". So I just got him off the damn phone cause I couldn't stand to listen to his bullshit anymore.
I would much rather enjoy my cable and Internet than fight with some asshole about my comcast bill FOR SIX MONTHS! Worried they're going to turn it off again, because we didn't pay the incorrect bill for the billionth time! I've been so pissed off about this I can't even talk about it, it was all I could do to get through this post. If I have to deal with them again I'm positive a vein in my head and give me a stroke.
I hate you comcast! Does the phrase customer satisfaction mean anything to your company? Where is your loyalty to your customers? Do you have any type of quality assurance program? Have you trained your employees how to maintain their cool so they can work through a distraught customer? Have you trained your staff to tell everyone that wants to speak with a supervisor to just say they are one? In hopes they're dumb enough to believe it? It's sick an twisted how huge companies have such a monopoly on a market to overcharge and have no proper means to resolve an issue for their customers. Comcast is a greedy, selfish, money grubbing, penny pinching fink of a company. You need some serious restructure in your institute, cause this will not work for ever! I guess if you can keep ripping people off with your shoty digital cable that goes out 5 times a week on a network channel, but not before I post this blog in every chat room I can access and tell everyone I know, and anyone who will listen, and when I find a competitor to kick your ass I'm going to promote them to the ends of the earth shouting their name from the roof tops. Screw you Comcast! I hope you're business dives to the ground.
Comcast has got to rank highest on the all time suck chain for customer service, I seriously have no idea on where to even begin my nightmare; the first horrible experience I paid for their services, or the second time I was stupid enough to give into my extreme reluctance to sign back up with them. Get me once, shame on me, get me twice, shame on me, but a third time you can forget! Let's just start from the second time. I can't believe it was even worse than the first, but sure enough, they made me burst, they made me curse! They found the most incompetent, rude, uncaring people to answer their phones and call them they're "customer service".
(sigh)
My wife and I signed up for an Internet/cable t.v. package when we moved 7 months ago, they showed up and hooked up the t.v. then left the self-install kit for us. Needless to say we had some problems with the Internet, so we call and they walk us through all the normal crap, maybe we had it working for a bit, then it went out, I can't remember exactly, but I do know we called them a few times before they kept telling us to do the same thing. So, being sick of repeating the same procedure over and over I tell them to get a human person over here, because it's not working, we've tried everything and after getting that through there heads I say I NEED SOMEONE HERE! They give me an appointment, great! Right? NOT WHEN THEY DON'T SHOW UP!!! So they're running late or some crap, but didn't call me to tell me this, they waited for me to call AND THEN they let me know the guy will be there two hours after the initial four hour window I had already waited, but I had to leave for work, as did my wife so I told them forget it, make me another appointment.
So, now I'm waiting for my other appointment, of course I had to arrange my work schedule for the bastards to come out, and you would think that they would be somewhat sympathetic or at least attempt to pretend to acknowledge their error for a freaking service I'm paying for! I really don't think it mattered, because they didn't show up for the re-scheduled appointment either!!! What the hell? How can you miss two appointments with the same customer in a row? How? They said, "oh, well there were some power outages in that area and so we canceled all of the appointments. I'm sorry." What? You "cancel" my appointment and don't even call me? Are you serious? Is this how you run a business? Do you know what happens if I don't show up to my job without calling? I get fired. How do they get away with this crap?
Oh, but it keeps getting better! They offered me absolutely zero compensation for the missed appointments, and said they'd credit me in three days for the 2 weeks our internet was out, oh and get this, this here is Comcast Customer Service at it's best, "call us back in three days to make sure it was approved by my manager".
I don't care what your process is to get this through, but why in the hell do I have to call you... to find out if you did your job? I am paying you! Remember? I can't even fathom the idea of telling a customer to call back to see I did my job right, but they told me that they are not allowed to make calls like that to customers. What? That makes even less sense, she tried to explain it to me when I said let me talk to your manager at which a point a guy got on the phone and assured me that it would be taken care of and they would send out the new bill to reflect the changes. Ok, whatever. At this point I'm thinking they're just blurting out any shit that they think will get me off the phone asap, swear on my balls I felt the smoke being blown up my ass like I was sitting on a steam engine stack.
Well the correct bill never came. So with all of my built up rage and aggravation hanging on a thread to not spend my weekend on plans to price scoped rifles in various rifle shops and lay down blue prints to start picking off random Comcast employees as they leave for the day; my hesitation was at an all time high, I did not want to ever, ever, ever EVEREVEREVEREVER WANT TO talk to another Comcast employee for.. never, never again, ever. (ee-vv-ee-rr) But I didn't have to worry about them pushing me over the edge, cause that time had come waaay past!
Sometime between all this, I get a call from another rep. asking when I'm going to pay my bill. I told her, I will pay my bill, when I get the correct one sent to me, she must have been new cause she didn't know what to say to that, and I ended it there.
So this is how the next delightful call went, not verbatim, but pretty close. Me: Do you guys still suck? Comcast: Yes, yes we do, very badly do we suck. And in not so many words (well probably not any of them) they said we only plan to suck harder. I thought so, I politely replied to dunce on the other end, may I speak with a supervisor? Um, you are speaking with a supervisor. Oh I am, am I? Well are you aware of my consistent problems I've had? "Yes", he said, "and I appolablablabla." Good, I replied, then you understand my situation. To add to our shared touristic phone call, where I knew at some point he'd probably be flipping me off, muting his phone to bitch to his cube buddies about how much of a bitch I am, but I insisted on walking through it again.
So I tell him how no one showed up for two appointments and nobody cared. I asked him how they run their customer quality assurance, if all calls are recorded, they can look back to them and listen, but they only record some calls, so that is out. I asked him if there was a complaint on file from which I requested to be submitted on my last "day of the dumb" when I spoke to them, and he said... brace yourself.... hold on tight... this ones a shocker...he said........... there was no complaint submitted. I gasped for air, I couldn't breath! Once I gathered myself back up, I requested him to do it again, and then I asked him if this is how they typically do business, of course he said no, but I don't believe him. I asked him how he would feel if he had to wait four hours on two separate occasions for the cable guy to not show up, I pointed out to him that, that is 8 hours, a full time day at work wasted because of them. At which point I heard some inaudible words before I realized that I had been over-successful with my efforts to make him feel stupid to the point where he just hung up on me. If indeed (which I doubt) he was an actual manager, that makes it even worse. So know we have 2 missed appointments, management hanging up on me, an unprocessed complaint and an incorrect bill.
I couldn't handle talking to them after that, and we still had not received a corrected bill. I couldn't to it again, not for a long while, my muscles and veins would have popped out, my skin would have turned green and I'd of had to buy a new shirt. In the mean time we paid their minimal balance to keep our cable and Internet on.
Last conversation with them, just a couple of weeks ago, another "supervisor". I asked about the bill, it's still wrong, he told me he sees where our account was supposed to be adjusted and that he would adjust it. So I said, what about all the crap I was put through? The missed appointments, the horrible service? He said, "well, I can't do anything about that." Why not? "Because it was three months ago". What about my complaints? Did they get submitted? "I see something about that in here" So what's the problem? "It was three months ago". Yeah, but they hung up on me last time I called. "but it was three months ago." I know for fact that dept and mistakes do not just disappear after three months. I'm sure he was thinking, "I want to hang up on you right now". So I just got him off the damn phone cause I couldn't stand to listen to his bullshit anymore.
I would much rather enjoy my cable and Internet than fight with some asshole about my comcast bill FOR SIX MONTHS! Worried they're going to turn it off again, because we didn't pay the incorrect bill for the billionth time! I've been so pissed off about this I can't even talk about it, it was all I could do to get through this post. If I have to deal with them again I'm positive a vein in my head and give me a stroke.
I hate you comcast! Does the phrase customer satisfaction mean anything to your company? Where is your loyalty to your customers? Do you have any type of quality assurance program? Have you trained your employees how to maintain their cool so they can work through a distraught customer? Have you trained your staff to tell everyone that wants to speak with a supervisor to just say they are one? In hopes they're dumb enough to believe it? It's sick an twisted how huge companies have such a monopoly on a market to overcharge and have no proper means to resolve an issue for their customers. Comcast is a greedy, selfish, money grubbing, penny pinching fink of a company. You need some serious restructure in your institute, cause this will not work for ever! I guess if you can keep ripping people off with your shoty digital cable that goes out 5 times a week on a network channel, but not before I post this blog in every chat room I can access and tell everyone I know, and anyone who will listen, and when I find a competitor to kick your ass I'm going to promote them to the ends of the earth shouting their name from the roof tops. Screw you Comcast! I hope you're business dives to the ground.