How to win a customer
On Friday, we went to Freebird's at Craig's request. I asked for some extra rice, like I've done 50 times in the past, and they tried to charge me $0.50 extra for it. I told them I wanted another burrito where I wouldn't be charged extra (seriously, is rice so expensive?). The asshole manager (Graham) told me that this was his store and I was being rude to his employees and if I didn't like his made up policy, I should stop coming to the restaurant.
I was never rude to the cashier or server, I just said I wanted another burrito. He lied and said they've always charged extra for it, even though he knows I've come in dozens of times before and never gotten charged. They don't have any signs or anything posted about it, either, they just charge a random extra amount when they feel like it.
I can't believe a manager thinks a repeat customer is worth less than a handful of rice.
On Saturday, we went to a Nissan dealership, and they told Tom he couldn't test drive a car unless he was willing to "talk about specific prices" or something to that effect. They wanted to keep the mileage down on their cars because they had so few in inventory.
A good way to keep cars in your inventory is to prevent people from being interested in buying them.
At the Ford dealership, they basically copied our licenses and gave us the keys to a 2008 Mustang GT. I did some donuts [edit: I am amending this to note that I did not just fuck up the tires, I actually drifted the car in a large oval to test the handling] in a church parking lot and created a nice circular cloud of burned rubber before I gave Tom the wheel. It is an awesome car.
Carmax has not figured out that test drives are important either. They insisted on having a salesman ride along. So I got to just sit in the waiting area. Tom said he killed the car twice and then the salesman stopped him from driving.
I was never rude to the cashier or server, I just said I wanted another burrito. He lied and said they've always charged extra for it, even though he knows I've come in dozens of times before and never gotten charged. They don't have any signs or anything posted about it, either, they just charge a random extra amount when they feel like it.
I can't believe a manager thinks a repeat customer is worth less than a handful of rice.
On Saturday, we went to a Nissan dealership, and they told Tom he couldn't test drive a car unless he was willing to "talk about specific prices" or something to that effect. They wanted to keep the mileage down on their cars because they had so few in inventory.
A good way to keep cars in your inventory is to prevent people from being interested in buying them.
At the Ford dealership, they basically copied our licenses and gave us the keys to a 2008 Mustang GT. I did some donuts [edit: I am amending this to note that I did not just fuck up the tires, I actually drifted the car in a large oval to test the handling] in a church parking lot and created a nice circular cloud of burned rubber before I gave Tom the wheel. It is an awesome car.
Carmax has not figured out that test drives are important either. They insisted on having a salesman ride along. So I got to just sit in the waiting area. Tom said he killed the car twice and then the salesman stopped him from driving.