Regarding the fuss around the latest TOS announcement
I'm about to go on a bit of a rant
The CEO of Six Apart, the owners of LiveJournal, has made a good-faith attempt at a plain language explanation of what the current stance on the TOS is. You can read it in the lj_biz community in this postWhy am I going to rant? Not because of what he did or didn't say. I'm going to rant over the number of people who a ( Read more... )
The CEO of Six Apart, the owners of LiveJournal, has made a good-faith attempt at a plain language explanation of what the current stance on the TOS is. You can read it in the lj_biz community in this postWhy am I going to rant? Not because of what he did or didn't say. I'm going to rant over the number of people who a ( Read more... )
It is also possible to summarily suspend journals because your own people are acting like chickens with more than their heads cut off.
"Some things can't be covered until they come up due to simple fact that no group of people can come up with examples of everything another person (or group thereof) could do that was illegal."
And given that the latest reaction to "Oh, wow, we should have thought of this before" was to suspend first and ask questions later, you still feel that user reactions to this whole mess are unreasonable?
"And since they're trying to clarify to their internal people how the rules should be applied (which they said they were doing in that post I linked to), we already know that they are doing what they can not to be "undereducated"."
No, we know they think they are doing what they can. Given that 6a massively, massively underestimated their customers the first time, I remain unconvinced that this is going to teach them what they need to know.
"They've also said they were adding an easier mechanism for reporting problems and doing what they can to make the whole process more transparent."
Do we have evidence that the mechanism and transparency are in place, or do we just know they're working on it? I'm working on being head copy editor of Sports Illustrated, but I ain't exactly spitting distance from it just now.
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Which they have repeatedly apologized for and admitted was a fuck-up. Berating them about this continually says more about the people doing the berating than about whar 6A did.
And given that the latest reaction to "Oh, wow, we should have thought of this before" was to suspend first and ask questions later, you still feel that user reactions to this whole mess are unreasonable?
I think it's out of proportion, yes. And since they have reinstated most of those accounts, the only thing I think 6A owes those people is an apology and damages of some kind, whether it be to give them a year-long paid account or some other mutually-agreeable benefit.
What they don't owe anyone who wasn't directly affected is anything more than an apology and a promise to do better, along with a demonstraqtion that they are trying to do so. All of which they have provided.
No, we know they think they are doing what they can. Given that 6a massively, massively underestimated their customers the first time, I remain unconvinced that this is going to teach them what they need to know.
What will? Seriously. What, specifically, do they have to do to convince you? I've heard so many people echoing these sentiments that I'd really like to know.
Do we have evidence that the mechanism and transparency are in place, or do we just know they're working on it? I'm working on being head copy editor of Sports Illustrated, but I ain't exactly spitting distance from it just now.
We know what they've said. We can only ever know what they've said. The problem is that so many people are demanding levels of proof that can only come with time, but they're demanding this proof right now. The only way we'll know that things have truly changed is when there's a significant amount of time gone by with them doing the right things. Demanding that they provide this proof right now is so unreasonable as to be ludicrous.
Please note that I am not saying that they don't need to provide proof. I'm not saying anything like this. What I'm saying is that the level of outrage being vented on them is disproportionate to what they did and that, if we don't give them time to prove that they recognize what they did was wrong and work to fix it, then we're the ones causing harm.
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