Quarterly Update
*wipes off cobwebs*
It's been a while . . . yet again. Since January? Damn.
About a month ago I was reassigned from full-time phone agent to backup chat/email/DNS administration agent. Due to a Dell phone centre opening up in Hawkesbury (is there an E in that?), some of the full-time agents left and now I replace one of them. My schedule is now static but rotating with nine other people. I am now approximately ten percent of that department. This job sounds really, really impressive, when really, I spend most of my days sitting there waiting for a chat or email to come in. My job is more being prepared to do work at a moment's notice than actually doing some. The only reason we really have two on it at all times is to cover breaks.
In other words, apparently my current position is one of the more awesome if not awesomest positions in the entirety of all contracts for agents. Basically because we get paid to do pretty close to nothing - but if it gets busy, and it may for an hour here or there, you may do a lot of work.
Due to scheduling . . . issues, on Sunday, April second, I was the Commercial Call Centre - the only agent on phone, chat, email, or anything - for approximately thirty minutes. No one was scheduled between seven and eight am - and this was the first set of shifts after two am to start. I assume the scheduling software automatically compensated for DST when the . . . system the software was on also compensated. Because e-care (which are what chat/email/DNS are usually called) is static, my schedule was unchanged. Besides the Tier 2.5 (supervisor, basically), I was the only agent in the call centre. I love telling people that. That software could use an overhauling.
For anyone who cares as well, Amanda and I now have level sixty characters on the Scarlet Crusade server on World of WarCraft now. Anyone from Xaos (the MUD she and I met on) are probably not surprised by our characters' names (being Aerialanai and Aelioane, both Night Elves, and a Hunter and a Druid respectively). Rem's character (a Night Elven Priest) is fifty-nine.
To the people who responded to my last (read: ANCIENT) LJ entry, and that would be mriswith and scotiawick, definitely long time no see, especially on the latter. Sunil, we definitely need to talk more. And Melanie from Nova Scotia, well, I must apologise. My memory never was amazing to begin with . . . except for arithmetic, argument destruction, and pseudorandom facts from obscure places no one (excepting perhaps me) cares about. While the name Melanie certainly is familiar - and in particular the description of playground - I am going to have to ask for your last name in an attempt to defibrillate my memory.
*grins* That and it's been, what, fifteen to eighteen years, which is roughly sixty to seventy-two percent of my life?
Everyone who has read and recalled what I've said over the past months may have noticed that I have stated many times that the baby "may" be teething. It just so happens in roughly a forty-eight hour period about a week ago the baby both starting crawling and had his first two teeth push through his lower gums (his incisors). He's also not sleeping - which means Amanda and I do not sleep, which means we tend to get irritable. I have also found recently that even showering in skin reddining hot water is starting to fail to wake me up in the morning.
The litre of coffee mixed with few tablespoons of cappucino mix and probably a cup of sugar fixed that though.
. . .
And made me feel ill and routinely had me prepare myself for emergency automade vomit procedures.
. . .
And run to the washroom every sixty minutes even though it wasn't break time because my six year old Taiwanese import bladder couldn't take anymore fluids from having fourteen metric arseloads of diuretic in me.
. . .
And vibrate bodily constantly.
. . .
For approximately eleven hours, eight of which were at work and one on a bus. That's what one gets for resorting to chemical solutions to one's problems.
Rem has, over the past month, gotten a job at Convergys here and has just started working on the Residential contract, effectively doubling our income. Which, once he receives his first paycheque come the sixth, will keep us out of the financial instability and my continually increasing sense of alarm and worry about the slowly degrading situation. So, all things concerned, we're fine. Sleep-deprived, sometimes short due to baby, but fine.
And we'll survive, or die trying.
It's been a while . . . yet again. Since January? Damn.
About a month ago I was reassigned from full-time phone agent to backup chat/email/DNS administration agent. Due to a Dell phone centre opening up in Hawkesbury (is there an E in that?), some of the full-time agents left and now I replace one of them. My schedule is now static but rotating with nine other people. I am now approximately ten percent of that department. This job sounds really, really impressive, when really, I spend most of my days sitting there waiting for a chat or email to come in. My job is more being prepared to do work at a moment's notice than actually doing some. The only reason we really have two on it at all times is to cover breaks.
In other words, apparently my current position is one of the more awesome if not awesomest positions in the entirety of all contracts for agents. Basically because we get paid to do pretty close to nothing - but if it gets busy, and it may for an hour here or there, you may do a lot of work.
Due to scheduling . . . issues, on Sunday, April second, I was the Commercial Call Centre - the only agent on phone, chat, email, or anything - for approximately thirty minutes. No one was scheduled between seven and eight am - and this was the first set of shifts after two am to start. I assume the scheduling software automatically compensated for DST when the . . . system the software was on also compensated. Because e-care (which are what chat/email/DNS are usually called) is static, my schedule was unchanged. Besides the Tier 2.5 (supervisor, basically), I was the only agent in the call centre. I love telling people that. That software could use an overhauling.
For anyone who cares as well, Amanda and I now have level sixty characters on the Scarlet Crusade server on World of WarCraft now. Anyone from Xaos (the MUD she and I met on) are probably not surprised by our characters' names (being Aerialanai and Aelioane, both Night Elves, and a Hunter and a Druid respectively). Rem's character (a Night Elven Priest) is fifty-nine.
To the people who responded to my last (read: ANCIENT) LJ entry, and that would be mriswith and scotiawick, definitely long time no see, especially on the latter. Sunil, we definitely need to talk more. And Melanie from Nova Scotia, well, I must apologise. My memory never was amazing to begin with . . . except for arithmetic, argument destruction, and pseudorandom facts from obscure places no one (excepting perhaps me) cares about. While the name Melanie certainly is familiar - and in particular the description of playground - I am going to have to ask for your last name in an attempt to defibrillate my memory.
*grins* That and it's been, what, fifteen to eighteen years, which is roughly sixty to seventy-two percent of my life?
Everyone who has read and recalled what I've said over the past months may have noticed that I have stated many times that the baby "may" be teething. It just so happens in roughly a forty-eight hour period about a week ago the baby both starting crawling and had his first two teeth push through his lower gums (his incisors). He's also not sleeping - which means Amanda and I do not sleep, which means we tend to get irritable. I have also found recently that even showering in skin reddining hot water is starting to fail to wake me up in the morning.
The litre of coffee mixed with few tablespoons of cappucino mix and probably a cup of sugar fixed that though.
. . .
And made me feel ill and routinely had me prepare myself for emergency automade vomit procedures.
. . .
And run to the washroom every sixty minutes even though it wasn't break time because my six year old Taiwanese import bladder couldn't take anymore fluids from having fourteen metric arseloads of diuretic in me.
. . .
And vibrate bodily constantly.
. . .
For approximately eleven hours, eight of which were at work and one on a bus. That's what one gets for resorting to chemical solutions to one's problems.
Rem has, over the past month, gotten a job at Convergys here and has just started working on the Residential contract, effectively doubling our income. Which, once he receives his first paycheque come the sixth, will keep us out of the financial instability and my continually increasing sense of alarm and worry about the slowly degrading situation. So, all things concerned, we're fine. Sleep-deprived, sometimes short due to baby, but fine.
And we'll survive, or die trying.